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I wrote an email in february to harlands asking to cancel my partners membership at the end of the 12 month period. I gave them her name and account number (which was wrong as I used unique pin from lifestyle fitness). however i asked them if they needed any more infomation to let me know and i will give it. They got back to me and stated the member ship would be cancelled, the last payment taken in march and use of the facilities upto april. I also cancelled mine at a later date in the same manner and again using the wrong account number. however they got back to me and stated it would be cancelled and no further payments will be taken. this was done correctly however my partners was not. In july i realised they were still taking payments from my account for my partners membership. I contacted harlands over the phone and they stated they had no evidence of this email I sent. I had also sent multiple emails to harlands during this dispute, around 6 questioning and asking for reasons and not one email was responded to from harlands. I proceeded to contact my bank who advised me to open an indemnity claim against harlands to recieve the money back that had been taken for the months of march to july which i did. I have since been contacted from harlands on the 3/08/15 stating to repay this balance and remove the indemnity claim otherwise an admin of 25 pound would be added if not done in the next 14 working days. I planned to contact harlands the following day. however I recieved another letter the following day stating that because i had not withdrew this the 25 pound admin fee had been added. this letter was dated 4/08/15. Some 14 working days that was. I have since phoned harlands who do nothing but pass me through to credit resolutions. The man i spoke to at credit resolutions asked me to send all evidence of the emails i have sent to the email i have provided which i have done on 06/08/15 so have not recieved anything back as of yet. The way harlands act is unproffesional and they have no customer service skills what so ever. So i have no reason to believe my evidence is going to get anywhere. in the meantime i am writing on this forum to recieve any advice over what i should do next and what powers harlands and credit resolutions carry to take this money. An example of the poor customer service is when i told the lady at harlands over the phone "i have sent an email to yous asking for membership cancellation in february", she says "you never sent me an email".... obviously not idiot woman im talking about the company that you work for and are currently representing on the phone lol!