I signed up with a GYM and within the gym also signed up with a personal trainer.
I signed up for 20 sessions for 500£ and over the course of time, I used them all.
During this time, I made friends with the personal trainer and he asked if I would like to sign up for another 20 and I was happy to.
He asked if I could pay him cash as that would save him money and I did.
For the first payment that I made in his bank account, I had received a acknowledgement on email but not for the second cash payment. There was no written agreement signed or emailed in either case.
When I signed up, I mentioned to him and I might be changing house and in that case, would like to cancel mid way if I move too far and he said, Yes we can work out and he will refund me the money for unused sessions.
After this, I got busy with work and travel and was off training for 2 months.
I also suffered a ligament injury and a wrist injury.
I consulted the GP who were not very helpful and just advised rest.
I did another session with the PT and he said we can work around the injury but after the session, I felt pain.
I saw a private physio who has advised against any heavy workouts and only Yoga for now for basic stretches for atleast 3 months which is recovery period.
I requested my PT for cancellation of this arrangement and refund and he flatly refused saying these are no refund sessions and he offered 5 extra sessions which I cannot take.
Please guide how to action further,
I asked my physio as well and he said it is common curtsy for PT to return for unused sessions and in this scenario I am unable to use the sessions for an unknown period of time due to injury.
I haven't moved house yet but I am moving in next 10 days
All my exchanges with PT have been on text messages so far and I told him that I am not happy but I will not go to social media as it will be bad for his business and also told him he has never mentioned to me conditions of these sessions in writting or orally and his website also doesnt mention them.
Since then he has taken his website also down.
I am going to loose 500£ over 1 session which I have taken so far
Thanks in advance.