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  1. Hi, My girlfriend works at Arvato, Swansea. She received a 'Notice to Keeper' dated 10/5/18, claiming she failed to display her permit on 3/5/18. Claiming £100, reduced to £60 if paid within 14 days. She has a permit to park in the area in question (Arvato (103), Sandringham Park, Swansea, SA70EA. She can't recall not displaying it on the day. Normally displays it every day. The photos provided by Millenium don't show the left hand corner of the windscreen, so I'm not sure they are valid evidence? She appealed to Millenium, with photos of her valid pass, but they've turned it down on 12/6/18. I'm a little worried about that, as I thought we had more time to appeal to the IAS, Reading it now, it appears we only had 21 days, which would be 2 days ago. Thanks in advance, Joe
  2. Just received a NTK from these chancers for allegedly Stopping in a Zone where stopping is prohibited. It was near Scun thorpe Football Club. I certainly didnt see any signs highlighting this. I have read numerous posts on here about ignoring however, I dont want any negative marks on my credit file. Any guidance would be appreciated.
  3. Good morning, I hope that you are able to assist with a parking charge issue notice that I believe has been unfairly issued. Apparently the reason for issue is that the driver left the premises (Code SPC) in that they walked 50 feet to a McDonalds on the same site. The signage is one of 4 that are used on the same site, all look the same except with different terms and conditions. The "evidence" in this case is still images from a CCTV system. The area referred to on the signage is not clear. [ANPR camera capture] please answer the following questions. 1 Date of the infringement 29th December 2017 2 Date on the NTK [this must have been received within 14 days from the 'offence' date] 7th February 2018 3 Date received Arrived in post yesterday AM 12th February 2018 4 Does the NTK mention schedule 4 of The Protections of Freedoms Act 2012? [y/n?] NO 5 Is there any photographic evidence of the event? Yes 6 Have you appealed? {y/n?] post up your appeal] NO Have you had a response? [Y/N?] post it up 7 Who is the parking company? MET Parking Services 8. Where exactly [carpark name and town] Southgate Park, Stansted (Retail site at Stansted airport shared between McDonalds, Starbucks and two other food venues) For either option, does it say which appeals body they operate under. Mentions POPLA if appeal received within 28 days There are two official bodies, the BPA and the IAS. If you are unsure, please check HERE If you have received any other correspondence, please mention it here None - First contact is wth the notice to keeper. I would be grateful of any advice that you could offer. Regards
  4. Today we have received a recorded delivery letter from the above company. In October last year i brought a parking ticket at Lusty Glaze car park in Cornwall, I realised I did not have enough time on it so brought another, I put them both in the window but 1 must have blown down when I shut the door. (I have both tickets) When I returned to the car I had a parking charge notice. I ignored this and didn't here anything until January when a letter arrived undated called a notice to hirer, I again ignored this, today have received a recorded delivery letter headed Final Letter Before Debt Recovery or Court action. Any suggestions as my best course of action ? I did not receive the Notice to Hirer which was dated on 05/02/19 which was well over 56 days Thanks in advance for your help
  5. Hi, I received a PCN it has a date and time in but no exit time I was there around 10 mins I did not leave the car, Kids went in to the macdonlds there to collect take away You could always park there previously The sign upon entering is above head height when I sat in my car thats when I became aware of a sign; if parked there I would be liable for a charge, I left straight away I will try to take photos but the place is some distance away. Many many thanks for any help. 1 Date of the infringement 04/11/ 2018 2 Date on the NTK [this must have been received within 14 days from the 'offence' date] 15/11/2018 3 Date received 28/11/2018 4 Does the NTK mention schedule 4 of The Protections of Freedoms Act 2012? [y/n?] YES 5 Is there any photographic evidence of the event? YES, ONE CLEAR PHOTO OF BEING PARKED, ONE VERY SMALL PHOTO OF CAR LEAVING 6 Have you appealed? {y/n?] post up your appeal] NOT YET Have you had a response? [Y/N?] post it up 7 Who is the parking company? UK CAR PARK MANAGEMENT LTD 8. Where exactly [carpark name and town] WHITEFIELD SERVICES ANPR DOVER For either option, does it say which appeals body they operate under. IPC The original PCN it doesnt state a duration and the entry time is in the exit place Thank you for your patience. pcnwhitfied.pdf
  6. 1 Date of the infringement: 23/10/2018 2 Date on the NTK [this must have been received within 14 days from the 'offence' date]: 25/10/2018 3 Date received : 26/10/2018 4 Does the NTK mention schedule 4 of The Protections of Freedoms Act 2012? [y/n?] n 5 Is there any photographic evidence of the event?: yes - 2 photos on letter 6 Have you appealed? no - letter states I need to provide certain things to appeal, but not how or where to 7 Who is the parking company?: Euro Parking Services 8. Where exactly?: . The letter states "Birmingham Science Park, B7 4BB" - however, I was parked in "Ashted Lock, Dartmouth Middleway, Ashted Lock Way, Birmingham, B7 4AZ" The simple story here is that on the second day of starting a new job, I didn't display a parking permit (not being used to doing so) - and then I received this. I believe I've a case to appeal, due to the fact that the parking spots are reserved for our company, and I have a permit, just forgot to display it.
  7. There seems to be a lot of confusion around mental health services for veterans. There's a myth that circulates, usually on social media, that there's no support for veterans with mental health problems, especially PTSD. It's untrue, and it's unhelpful for those who are suffering because it could make them think it's not worth asking for help. Part of my job is training people in mental health, including the Armed Forces community. I also train NHS and local authority staff around the Covenant and working with the AF community. I thought it might be useful to post some up to date information. The NHS has specialist mental health services for veterans: NHS Transition, Intervention & Liaison Service A dedicated, local, community-based service for veterans and those transitioning out of the British Armed Forces with a discharge date. The service provides a range of treatment, from recognising the early signs of mental health problems and providing access to early support, to therapeutic treatment for complex mental health difficulties and psychological trauma. Where appropriate, help is also provided with other needs that may affect mental health and wellbeing, for example housing, finances and employment, reducing alcohol consumption, and social support. Veterans can self-refer, or can be referred by a GP or charity. Veterans Complex Mental Health Service This is an enhanced local community based service for ex-service personnel who have military attributable complex mental health problems that have not improved with earlier care and treatment. Many ex-Service charities also provide health care help and advice - see Veterans' Gateway or COBSEO for details. My own view is that if you are looking for treatment from a charity, stick with COBSEO members (all those on Veterans' Gateway are), because they use evidence-based therapies which have undergone clinical trials. That is not to say that other therapies don't work, but without proper trials it's not possible to know whether they are genuinely effective, and whether they stand the test of time. Personally, I wouldn't go near anyone who says their therapy 'just works', or says that they don't need clinical trials. It's also worth remembering that what works for one person doesn't necessarily work for another; finding the right treatment can involve trying several different methods and referral to different specialists; and recovery takes time, patience and commitment, and often includes highs and lows.
  8. After reading a lot of threads i want to defend this. I've already done the following. pop up on the MCOL website detailed on the claim form. . register as an individual note the long gateway number given then log in . select respond to a claim and select the start AOS box. . then using the details required from the claimform . defend all leave jurisdiction unticked. click thru to the end confirm and exit MCOL. . get a CPR 3114 request running to the solicitors type your name ONLY no need to sign anything. (will be posted to them on monday) Other details: Name of the Claimant ? - Euro parking services limited claimants Solicitors: Gladstone Solicitors Limited Date of issue – 9th Nov 2018 What is the claim for – (to note there is no registration on the letter either) The driver of the vehicle registration (the 'Vehicle') incurred the parking charge(s) on 26/08/2017 for breaching the terms of parking on the land at Lidl & travelodge The Defendant was driving the Vehicle and/or is the Keeper of the Vehicle. AND THE CLAIMANT CLAIMS £160 for Parking Charges / Damages and indemnity costs if applicable, together with interest of £14.25 pursuant to S69 of the County Courts Act 1984 at 8% pa, continuing to Judgement at £0.04 per day. What is the value of the claim? - £174.25 amount claimed, court fee £25.00, legal rep costs £50.00 Total amount £249.25 Has the claim been issued by the Private parking Company or was the PCN assigned and it is the Debt purchaser who has issued the claim ? Euro parking services Were you aware the account had been assigned – did you receive a Notice of Assignment? - Not sure what this is? Other things to note: - There is no pay and display at the car park. There is signage which states customer have "x" amount of time to park as a customer. (Going to check the time on the signage and take photo's) - I have receipt of the driver's purchase at the store - Dated 26/08/2017 with a time of 13:59 - The two photo's in the notice to keeper letter both showing the vehicle moving dated 26/08/2017 and time stamped 14:14 - I no longer own the vehicle - I tried contacting lidl but they basically told me to take it up with euro parking services. What's the best line of defence to take? -Check with the council whether they even have the planning permission? -Check the so called "contract" on the signage and use the receipt to counter the "breach"? -Provide the evidence that car was not parked as per the photos? Thanks in advance
  9. On 9.12.17 I parked on Lidl in Newcastle Under Lyme and left the car park for half an hour to find out what we needed for a community event and went back to do the shopping for it. Before I had opened the boot to get the shopping bags out the car park guy appeared, ended up getting really aggressive and slapped a ticket on my windscreen. I wrote to them on 13th December No reply but threatening letter in Feb which I responded to saying that I had written to them in December. The letter complained about the persons intimidating behaviour and offered to pay them £20, as that was all I could afford and that I felt that it was a fair offer for a fine for leaving the car park for 20 minutes. I wasn't over the allowed time and did shop in the store. As my dad is the registered keeper, and he was getting the threatening letters, I did advise that I was the driver and that they did not have permission to contact him again about this. I emailed the letter and sent it special delivery, which does show as delivered. I have also since emailed the letter again asking for a response and have sent copies by first class post since. I am sure this isn't the way I should have done this but I have done it now! I have not heard anything since but today have had a Claim Form from Gladstones Solicitors asking for £168.39 parking, £25 court fee and £50 legal costs. They have clearly had my correspondence as it has come to my address not my dad's this time. Any suggestions what my next step should be as I am not sure what to fill in on the form. Surely Euro Parking Services should have responded to the offer I made, even if they didn't agree to it before passing it to Gladstones? Thanks in advance for any help. Sarah
  10. I have received a county court business claim form, issued 2 Nov 2018 Claimant Euro parking services Solicitors Gladstones The particulars are The driver of the vehicle registration (the 'Vehicle ') incurred the parking charge(s) on 06/01/2018 for breaching the terms of parking on the land at Maghull Centre The Defendant was driving the Vehicle and/or is the Keeper of the Vehicle AND THE CLAIMANT CLAIMS £160 for Parking Charges/Damages and indemnity costs if applicable, together with interest of £9.37 pursuant to s69 of the County Courts Act 1984 at 8% pa continuing to Judgment at £0.04 per day. I am no longer the Keeper of the Vehicle they refer to having transferred it to Liverpool on 31 October 2018 in part exchange This claim form has arrived 10 months after the date of the initial parking charge. I am shocked, as this county court claim form is the first time I have been made aware of a penalty charge on 6 Jan 2018. I have not had a ticket or anything attached to the vehicle on that date or any other date. After numerous difficult phone calls and enquiries I had to inform Euro parking of the vehicle details and registration. Something which I think should have been included in the particulars of claim. ( i contacted the county court and they said they would have expected vehicle detail to be more identifying). After providing details and registration i was given the following from Euro parking:- On 6 Jan 2018 an attendant took a photo of the vehicle parked outside the parameters of a parking space . When he returned later the vehicle had gone, there was no mention of what time he returned Since that date I was informed that a notice was sent to me 10 Jan 2018 Then again 7 Feb 2018 Then again in March And since then something was sent in May I have never received any of this correspondence. The first I have known of any event on 6 Jan is the arrival of a County Court Claim I am very upset that I feel so threatened by a claim of £ 244.37 so long after the supposed event. The proof has never been made available to me until I contacted Euro Parking Services and had to provide them with the vehicle details and registration. I feel this is dubious and questionable. The amount is £ 169.37 Court fee. 25. Legal rep costs. 50. Total £ 244.37 I would appreciate any advice. I have a preliminary defence ready to be adjusted before submitting the claim form. I think I have to do this before 20 November Thanks for your attention
  11. Hello CAG, I have received Letter Before Claim. Briefly will explain how does it happen. In 2017 23rd December me and my friend decided to do surprise for our fried who lives faraway, more then 140 miles from us. In car park (car par is allocated to block flats where lives our friend) we arrived in late evening around 10pm and park on visitor parking space. Due to late evening and Christmas hustle I did not saw any of Private land parking sign. In a next day 24/12 Christmas day our friend ( flat owner ) released that we need parking permit to stay in visitor parking. She was run out of permits and obviously on Christmas day she could not get any new ones. When I went down stairs to move my car I saw that I have already PCN. Now about LBC (Letter Before Claim ) This letter is from Vehicle Control Services LTD If I do not pay 160 £ they will commence legal proceeding against me without future notice. Principal Debt £160.00 Estimated Interest £7.43 Estimated Court Fees £25.00 Estimated Total £192.43 In the envelope they have enclosed a reply form giving me several options/tick boxes: I agree I owe the debt I owe some of the debt but not all of it I don't know whether I owe the debt I dispute the debt (I can explain why in a separate document) I will pay what I owe now I will pay but need time to pay I am getting or intend to get legal advice And then another section where I can request documents from them e.g. a copy of the written contract for the debt. As with everyone else on this site, I don't agree with the charge. Can anyone advise/help on what I should do next? Thanks, P.S. Below I add form that was recommended to fill in. 1 Date of the infringement – 24/12/2017 2 Date on the NTK – 03/01/2018 3 Date received – 05/01/2018 4 Does the NTK mention schedule 4 of The Protections of Freedoms Act 2012? – NO, they did not mention about it. 5 Is there any photographic evidence of the event – No photographic evidence has been provided. 6 Have you appealed? – No, I did not appeal Have you had a response? - N/A 7 Who is the parking company? – Vehicle control Services Limited 8. Where exactly – Car was parked at the postcode - S13 9DP, Sheffield (On PCN letter is Innovation, Sheffield, S13 9DR) For either option, does it say which appeals body they operate under. – They offer appeal through myparkingcharge.co.uk There are two official bodies, the BPA and the IAS. If you are unsure, please check HERE - Vehicle Control Services Ltd 02498820 IPC If you have received any other correspondence, please mention it here. – I have received 8 letters in total (all of them are in PDF file). Letter 1 – 2 from Vehicle Control Services Limited. Letter 3 – 5 from – Debt recovery plus ltd Letter 6 – 7 from Zenith collections Letter 8 from Vehicle Control Services Limited as a Letter before claim.
  12. Hi.. First post on here so please just let me know if I do anything wrong. I've been reading through all the letters people have sent to Harlands etc but not sure they're specific to my situation. I was going through a tough time financially and cancelled the Harlands direct debit without letting them know first which I acknowledge was a massive mistake and has caused some issues. After the fine raising in price to something daft like 60 quid, I sent them this that I'd found on here - Dear Sir/Madam I refer to my membership at Xercise 4 Less gym in Kirkstall which was a month to month agreement. I cancelled my direct debit mandate in June but realise now that I should have given 30 days’ notice to cancel. Cancellation of the DD mandate was adequate notice of my wish to cancel. So I now offer to pay £11.99 for the notice period. I will not pay you any administration or cancellation fees. If you confirm in writing that you will accept the amount of £19.99 in full settlement of all that I owe, I will pay you promptly. If you fail to accept my offer within 14 days or you demand any higher amount, I will pay you nothing and my offer will be withdrawn. Yours Faithfully, Jack From: Harlands Customer Services Sent: 06 July 2018 10:17 ***** Subject: Important information regarding your membership payments to Xercise 4 Less Dear Mr ***, Please find attached a letter regarding your direct debit instruction, reference number for .... Xercise 4 Less. If you have any questions, please call the Harlands customer service team as per the attached letter, quoting reference number Yours sincerely, Harlands Customer Service Team I didn't hear anything back from that and they've carried on sending me texts / letters from Harlands to my old address. Today Credit Resolution Services text saying "You have been sent an email from CRS regarding your account. Please check your inbox... etc." I now receive a letter from them stating that I owe £140 pounds (Original £80, plus CRS £60 in admin fees). Re: CRS Ref No: **** Xercise4Less Leeds Ref. No: ***** We've been employed by Xercise4Less Leeds as your membership remains in arrears. As a result of this, our fees totalling £ 66.50 have been added. Therefore, your account balance now stands at £ 140.48. WE WANT TO REACH AN AMICABLE RESOLUTION WITH YOU! In order that we can do this, please ring our non-premium rate number - 01444 449165. WHAT ARE THE OPTIONS? 1. You want to continue your membership - The club want nothing more than for you to get the full benefits of your membership. You simply need to pay your arrears and either set up a new Direct debit with us for your remaining months or rejoin Xercise4Less Leeds if your membership has expired. You may also be entitled to a discount if you are able to settle your account balance in one payment. 2. You believe you've cancelled your membership - We understand the numerous reasons why people stop going. We'll listen to your reasons and do everything we can to resolve your account in line with the terms of your membership. 3. You're experiencing financial difficulties - We know times can be tough and therefore have a variety of possible solutions to assist you, including monthly payment plans that you can afford and recommending independent organisations that may be able to assist you in severe circumstances. We'll cease further letters for 7 days, so please call us on 01444 449165 before then. Yours sincerely For Credit Resolution Services Nuria Manson Collections Department Has anyone got any advice on what to reply with considering I've already sent an email saying I'll settle for £25? My monthly membership was only £9.99 and I didn't think I would have to pay any further for a service that I would not be using if I just cancelled the direct debit. Thanks for reading!
  13. Hi guys I have an issue similar to a few others on here, involving the Swansea based Millennium Parking Services. My vehicle was parked in a residential area in Swansea, totally oblivious to any signs advising it was Private Property and Permit Holders Only. Received the PCN stuck to windscreen upon return to the vehicle. The original ticket charge of £100 has not been paid. As the registered keeper, I received the NOK a month or so later and have retained it. It has not been acted upon my me. More recently, I received a demand for £160 from Debt Recovery Plus. I have ignored all requests for payment so far. I'm quite comfortable going through the court process if it comes to that, but would you advise on any action I should take now that might help prevent being taken to court, or even assist with the defence if that day does come? I'd be keen to save myself on the hassle and time wasted in going to court if I can help it, for the want of a well worded letter of dispute. Cheers, Sham
  14. Frankly I feel that it's probably a bot. I don't know if there's a real Katie Chamberlain or whether they have simply picked some name out of the blue and I can't see what it has to do with smile cloud services Anyway, here's the recording of an unsolicited call. call_16-52-49_IN_01130859953.mp3 Internet searches seem to show that this is not an isolated case. If anyone has further information as to how it works then please post it here. This call was recorded automatically on an android mobile phone. Read our customer services guide
  15. Hi, I received a letter from LSC claiming I owe over a thousand pounds to SSE. This is from my old address, I moved out 5 years 8 months ago. It’s the first time I’ve been contacted about this , I wasn’t aware I owed anything and don’t remember if they supplied my energy before I moved out. Do I contact them about this or not? Any advice would be appreciated. Thank you.
  16. Hello everyone I'm using my phone to post this so I'll keep it short foe now and update it in more detail when I can get on a computer. A couple of days a go I recived a claim form from the courts. It says: Claimant = Debt Managers (services) LTD. Solicitors = Restons Solicitors Limited. Particulars of claim: The claimant claims payment of the overdue balance due from the defendant (s) under a contract between the Defendant (s) and NEXT Directory dated on or about Aug 23 2008 and assigned to the claimant on Jun 09 2016. PARTICULARS a/c no - ******* DATE: 19/04/2018 ITEM: Default Balance VALUE: 182.53 Post Refrl NIL TOTAL: 182.53 after all the legal costs and court fees it works out they want about £250. I really can't remember this debt and have even looked back through old emails...etc. It's also quite low value so I would have just paid it if i was aware that I owed it. I just don't want to pay something i don't owe. from reading around it seems my next steps should be to respond to the claim form online and then use the templates on this forum to send a CCA to Debt Managers (services) LTD and a CPR 31:14 to Restons Solicitors Limited. Is this correct? Also has anyone else had any experience with these people ? Thank for any help given
  17. 1 Date of the infringement : 1: 09/08/2018 + 2: 02/09/2018 2 Date on the NTK [this must have been received within 14 days from the 'offence' date] 1:06/09/2018 2:05/09/2018 3 Date received 1:08/09/2018 2:07/09/2018 4 Does the NTK mention schedule 4 of The Protections of Freedoms Act 2012? No 5 Is there any photographic evidence of the event? No 6 Have you appealed? No 7 Who is the parking company? ANPR Collection Services Ltd (Parking Collection Services) 8. Where exactly Amersham, Natwest Car Park For either option, does it say which appeals body they operate under. There are two official bodies, the BPA and the IAS. BPA If you have received any other correspondence, please mention it here
  18. Hi all, this morning I received a charge notice from CP Plus for staying too long at Donnington MOTO services. I have to say I have never been before and was concentrating on where to park so never even considered a time limit. Its not often I use services and assumed there would be plenty of time. I now know I was wrong. I stayed 2 and half hours according to the in and out time. It was about 3 weeks ago, so I cant honestly remember. From what ive read they have to send the letter within 14 days - which it isn't. so guessing I either choose to ignore or appeal on this fact? 1 Date of the infringement15/9/2017 2 Date on the NTK [this must have been received within 14 days from the 'offence' date] 4/10/17 3 Date received 7/10/17 4 Does the NTK mention schedule 4 of The Protections of Freedoms Act 2012? [y/n?] No - not that I can see anyway 5 Is there any photographic evidence of the event? Photo and timestamp of car in (12.21pm) and car out (14.55pm), also showing reg plate 6 Have you appealed? {y/n?] post up you appeal] Have you had a response? [Y/N?] post it up Not done anything yet 7 Who is the parking company? CP Plus 8. Where exactly [carpark name and town] MOTO services Donington Park For either option, does it say which appeals body they operate under. 'operating in accordance with the British Parking Associations Code of Practice' Apologies if I have done anything wrong, a lot to take in. Any advice welcome as to my next step. Edited to add: £100 required within 28 days, or £60 by 18/10/17
  19. Not sure if this is the correct board to put this, sorry if not. I had a tenancy with a large Housing Association which ended 2 years ago and I left owing over £1K of arrears. The last 2 years I haven't heard anything from them (they knew my contact details so not sure why) and as such I just buried my head in the sand until now. They have passed my arrears to a bailiff company called Regional Collection Services based in Sunderland, who have added £390+VAT in costs to the arrears. I've contacted the Housing Association by email asking to set up a payment plan directly with them to clear the balance but they have said I need to contact RCS to set up a payment plan with them instead. Can they force me to contract with RCS? If I pay payments directly to the Housing Association do they have to accept them? I really don't want to deal with RCS nor do I want to pay them the extra £390+VAT either. RCS have sent me a letter but they haven't turned up on my doorstep yet but I expect they will soon. If I had the money available I would just pay it all off in one go directly to the Housing Association. Thanks for any help or guidance.
  20. Hi everyone, I have been away from home for quite some time and I had checked my letters to see that I have received 3 letters from Euro Parking Services about not being parked correctly in a parking bay. The letters had started from £60, £100 and now £160. The driver states the signs (of both the parking signs and the parking bays) were not clear at the time of when they were there or else they would not have parked there at all. The driver was there for a maximum of 5 minutes as the passenger had went into the tesco express. The visibility of day was poor as it was raining and within the picture you can see the lights of the car are on at 1pm in the afternoon, driver says he would never have his lights on midday unless there was poor visibility (as it was the winter) The current letter states it is a "Letter before court action" and they are asking me to pay £160 otherwise they will tell Gladstone Solicitors to commence proceedings against me. It also says "We refer you to the Practice Direction for pre-action conduct under the civil procedure rules and in particular paragraph 13-16 of the same, which deals with court's powers to impose sanctions for any failure to comply." Could anyone please advise me how to respond to this letter? I feel that the extra £60 is totally unjustified and that given the unclear signs (which they have now updated) and poor visibility due to it raining is also not fair at all. Also, shouldn't a compliant LBC give 30 days notice? Not 14 days? Sorry for making my post long, panicking quite a bit but can anyone help me out please?
  21. i received today a notice to keeper penalty charge notice saying i had to pay 100 pound for an offence i did not commit i was not the driver. the date that the offence was supposed to be committed on the notice to keeper letter was 30/08/16 which is a total fabrication as my car had not even manufactured then it was first registered in November 2017. i think they made a boo boo about the alleged date the offence was committed, any advice would be much appreciated
  22. Greetings all! I could trawl around the net for the answer to this for a few hrs. However, as you guys are usually clued up on this stuff. I though somebody may like to offer some wisdom for the rest of us. It was my understanding that the the Consumer Rights Directive made using Premium rate numbers a no no for calling "Customer Services" and that these call's should be at no more than "local rate". I can't find the legislation though. Was this just a proposal, or a proper 'unfair business practice' and has anybody got the reference/Act etc. The reason I ask, is that I notice that a number of car hire companies only offer "customer Services" via their reservations numbers which are often premium or service rated e.b. 0870 or 0844. Thanks for your help Dave
  23. Important information for DVLA customers: DVLA services READ MORE HERE: https://www.gov.uk/government/news/important-information-for-dvla-customers-online-services
  24. Hi all, I am about t take over the management of a house that has multiple tenants in it. The previous manager of the premises also lived in the house. He has disapeared with all of the tenants rents, paid none of it to the landlord and we are now getting demands from 'collect services' on behalf of reading council for unpaid parking fines. The fine is for £408 and they are talking about the using 'the taking of goods (fees) regulation 2014 to take goods from the house, none of which is owned by the previous property manager. SO a couple of questions 1. Can they demand access? 2. Can they take goods if they cant prove they are the property of the previous property manager. ? 3. Are there any rules, regulations I can quote back to them to control their hostile approach.? Thank you in advance for any advice
  25. Hi, The only time I have faced something like this was when I mistakenly parked in a contract space at Fort Dunlop, Birmingham. I wrote a letter explaining my mistake and the fine was cancelled. I now find myself being threatened with Court action and ultimately a CCJ if I don't pay a PCN charge for "stopping" at Calder Park Estate in Wakefield on the 10th August 2017, somewhere I had never been before. I was sent 3 photographs of me stopping for a total of 29 seconds opposite the turning into my client's car park where I had a reserved space for a meeting. I wrote back and explained that the lid of my coffee (which I had just bought from Starbucks on the edge of the estate) had come off and covered me in scalding coffee. It was unsafe at that time to drive on so I swung the car to the left to pull the hot clothes from my body. If it hadn't been an emergency I had no reason to stop because I had a reserved space in my client's car park. As you can imagine my appeal was rejected. I then did a quick search on the internet and read that I should ignore any correspondence, which I did. After reading more I believe that this has changed. I have now received a Letter of Claim from BW Legal explaining that if I don't pay they have been instructed to take me to the County Court with an estimated claim fee: Principal Debt + Initial Legal Costs £160.00 Estimated Interest £4.36 Estimated Court Fees £25.00 Estimated Solicitors Fees £50.00 Estimated Total £239.36 I need to either pay £160 or explain why I am not paying by the 5th April. Apparently, the client is willing to enter into a payment arrangement which is affordable for my financial circumstances. The £160 is made up of the principal balance - £100 plus £60 debt recovery costs. If payment or a response is not received they will issue a County Court Claim. In the envelope they have enclosed a reply form giving me several options/tick boxes: I agree I owe the debt I owe some of the debt but not all of it I don't know whether I owe the debt I dispute the debt (I can explain why in a separate document) I will pay what I owe now I will pay but need time to pay I am getting or intend to get legal advice And then another section where I can request documents from them e.g. a copy of the written contract for the debt. As with everyone else on this site, I don't agree with the charge and it feels more like extortion. Can anyone advise/help on what I should do next? Thanks,
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