Thats something for you... I SAR'd RBS Group... All the complaints that came through and issues I had WOW!!! Theyve written on their Notes I am a serial complainer... Thats just Natwest itself! :/ It appears that RBS however arent so bad with that Lesson to the world, Use a 3 strike rule. If they screw up 3 times, move away

Hi All, I'd appreciate any advice on the below as I already fear it is going to turn into a messy debacle. I recently took up tenancy in a property on 17th September. I was informed by the letting agency that the energy account with Spark was transferred into my name (and I was welcome to change it) for dual supply. Yesterday, I received my first bill for 17th September - 1st October period from Spark energy. The gas meter serial number is correct and the readings are in agreement with the actuals. That's no issue. The Electric meter serial number in the bill is completely incorrect, compared to the electric meter serial actually in my flat. Equally, the readings on the bill are completely off from my actual readings. I have contacted Spark and gave them my actual serial number, which they claim is actually registered to to the address next door (separate building). They then say it has been an erroneous transfer from February 2015 and to contact the previous supplier Eon to sort it out. Also, due to Data protection obviously they couldn't divulge any details about what serial number and end reading the previous tenant had supplied for his term. I am now caught in limbo being passed between Spark and Eon, each claiming it is the other who have to sort it. Incidentally I had also arranged a switch to GnEnergy but have since contacted them and they have been very helpful in putting my switch on hold until I contact them again. Any advice where to go from here? I feel there is a massive mess brewing regarding the previous tenant/his meter serial/readings/billing. Thankfully the inventory issued by the agency at the start of my tenancy has detailed both meters with the correct serials, readings and even photographs so hopefully none of this falls back on me, but I'd like to have my facts and rights straight incase I end up having to argue my case. Thanks for reading, POTR

Don't know if we are allowed to mention names here, but here goes anyway. Interested to know if a letting agent can legally switch energy suppliers on a house up for rent without notifying or seeking authorisation from the Landlord/owner? Discovered that Countrywide 'sold' the contract to E.on, (who incidentally have a whole department dedicated to that company). Countrywide get a fee (although E.on would not say how much this was) and E.on get a new customer (we know how apathetic most people are on changing their suppliers) on any tariff they choose to set. E.on said they took the contract on in good faith (ie. that is on the understanding that the Landlord had agreed). Clearly no checks and balances on E.on's part, but then scruples are always thin on the ground when money is one the table.