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  1. Scottish Power Scottish power causeway Wilderspool causeway Warrington WA4 6QD This is not the head office of ScottishPower – but it is the address of a major customer service centre with at least 100 customer service operatives and over 50 other support staff. If you have made your energy contract in England/Wales and you live in England/Wales then you can sue ScottishPower in England/Wales if you have an address for service within the jurisdiction. This address in Warrington will be fine. Don't worry about having to sue out of the jurisdiction in Glasgow or any othe
  2. ScottishPower has been fined £18 million by regulator Ofgem for customer service failings. The energy firm "failed to treat its customers fairly" when handling calls, dealing with complaints and billing, the watchdog said. Dermot Nolan, Ofgem chief executive, said: "Scottish Power let its customers down during the implementation of a new IT system. When things went wrong, it didn't act quickly enough to fix them. "This created frustration and worry for many customers, who also wasted a lot of time trying to contact the supplier by phone." ScottishPower was bl
  3. Hello I'm trying to used the scottishpower book a call back, and i keep getting "Sorry, the timeslot you have requested is unavailable, please select another time" I have been trying for the last few weeks to organise a call back, using the online message system also and still no call back from scottishpower. What can i do? Thanks Dan
  4. Took them 3 months to inspect/service my boiler to check my eligibility for joining. The annual "service" was a 10-minute check. Called them to fix a radiator leak, I had to stay home from work on 3 separate days before an engineer turned up. I discovered after he left the boiler wasn't keeping pressure, so unusable. I stayed home for another no-show engineer, later to be told they had 3-times the usual callouts so couldn't send anyone until after the weekend. That was just an excuse - they clearly don't have enough engineers to cover. After numerous calls from me - still no call from
  5. as above we've not heard from Gerry for more than a month now on cag wheres he gone? dx CAG siteteam. thread created to alert twitter account
  6. ScottishPower DD Adjustment Hello all, i was wondering if someone could give me some advice before i approach scottish power with the issue. I have been with scottish power for a few years now, and recently moved house on the 3 february, the property was with e.on and we took scottish power with us, when i called to transfer my account i told the women that i couldn't afford anything above a £65 DD a month and she assured me that in the last two years my dual fuel consumption worked out at £55 a month when broken down throughout the year, and she also said that a
  7. On 12th March 2013 my boiler had broken down and I called the Customer Service helpline on Wednesday 13th March, to log a call for an engineer to come and look at the boiler. An Engineer arrived at my property on Friday 15th March and confirmed to me that he needed to order 3 mechanical parts for the boiler to work again. I also informed him that there was a leak coming from the boiler. The engineer informed me that he had to e-mail my insurance company and seek authorisation to order the parts in which to rectify the problem with the boiler. At this time we had very thick snow and
  8. I could really use some help please. My husband is a soldier so we move around rather often. Upon moving into our house in York the utilities were already with Scottishpower. I called them up and gave our details for bills ect and thought that was that. They then proceeded to attempt to add the previous people's 3 months worth of arrears to our account. At this point I refused to pay anything until they resolved it as I didn't know if I was paying our bills, theirs or a joint combination. We kept the money to one side for when they'd eventually sorted it out. 5 months down the line t
  9. Scottish Power are demanding half the balance of £1125.70 that I owe or they will come and fit a prepayment meter in my home, with force aparently. I have already paid them £25.70 and offered them £250 today and said I would pay £300 on 07/11/12 however they have turned around and refused unless I pay them £550. Surely as I am willing to clear the debt quite quickly they would just accept that payment and stop their plans. They have told me to "be home" on Thursday. But won't tell me what time and we are in work all day. I live in an apartment block and don't know where our mete
  10. Hello, I owe Scottish Power £1125.70 and have not been able to pay the bill. I didn't hear from them for a while and to be honest forgot all about the debt. I then received a letter saying they have a warrant of entry and are coming to fit a prepayment meter, whether I am home or not. I called the company and paid them £25.70 and said I would try to get some more money together to which I was told they wanted half the debt or they would still use their warrant. I live in a large apartment block and am not even sure where the meters are myself so I don't see them bre
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