I had a loan via satsuma loans (provident financial ltd) I started to find unaffordable. I did the right thing and rather than paying late I contacted them being honest and setup a payment agreement, which I have stuck to 100% and not missed a single payment since it was setup in may 2017. Despite this and the fact ive made major strides to improve my debt handling and credit record over the last 12 months its still had something dragging it down and ive just found out that its provident financial ltd. The record for them on my credit file is still showing as per the original loan agreement which I haven't been paying for almost 12 months now however this is no longer valid as the new payment agreement I had with them superseded this original agreement which explains why I haven't been making payments towards it. I have requested via experian and noodle that satsuma update this record to reflect the new agreement but they have refused to do so. My question is, is this legal? I dont see how when ive setup a payment agreement with a company's approval that the original payment agreement is still valid as surely you cannot have 2 payment agreements with 1 company for 1 loan.. ...the payment agreement I setup surely supersedes the original one? and I dont see how its fair that im being penalised for late payments on a loan agreement I no longer have any agreement to pay. this whole thing has utterly tanked my credit file despite the fact ive worked really hard over the last year to sort myself out and until I find someway to correct it it will keep on tanking my credit file. So just wondering what my options are here? Is there anyway I can force satsuma to update my file to show the new agreement rather then the out of date invalid one? Can I get some advice please?

Hi all I'm after a bit of advice if possible. I recently entered into a self managed DMP. I borrowed £1000 in June and made the first three payments with no issues. I have since set up an agreement to pay £7. Am I right in thinking that the interest was front loaded? My balance is somewhere in the region of £1900 to repay. Would it be fair to ask them to only calculate interest to the day I asked them to stop interest and charges? Or am I completely wrong about this? Thank you for you time.

I have a loan with Satsuma loans for £300. They are a part of provident I wish to say that "Hats Off" to Satsuma Through no fault of my own I ended up on ESA Benefit and could not make the repayments. I phoned them up and they could not do enough to help. Absolutely no charges whatsoever, I am paying them back though expensive at £10.00 a week, but just about finished now. Guaranteed no default status with the credit reference agencies and up do date credit markers with the credit agencies. In this case it was good to talk for both the creditor and borrower

Just wondered if anyone had seen provident had now joined the payday loan bandwagon as satsuma they claim to be a new type of loan hahah