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Found 3 results

  1. Hi, Having an issue with these people not rush fitness anymore because apparently they have nothing to do with it now. So my story is, i signed up to rush gym in October 2016 and as i am told this is a 12 month contract which i didn't really understand at first because when i signed up online i saw something about no contracts but anyway. In January 2017 i wanted to cancel my gym membership as i could no longer afford the fee's as i was unemployed and the direct debit was coming from my mums account who is also unemployed and is claiming benefits as she was diagnosed with breast cancer and she stopped working. I then called my gym (rush fitness) and was answered by a women whos name i do not know now because its been a while anyway i explained the situation to her and she said yeah thats fine i will get that cancelled for you and you can cancelled your direct debit too. Got silence and peace of mind for a while now, until around the 20th feb when i recieved a letter from harlands saying they were unable to collect my installment and they added a £25 pound admin charge...(17.99+25.00=42.99 arreas) i called harlands and told them that i had cancelled my membership in jan and was told to cancel my DD. They replied with not their issue and i should contact the gym and i should re-instate the DD and pay the admin charge which i just cut the phone on him as he was very blunt! I called my gym and spoke to another rep and this time it was a male, i explained the situation to him and he then went on to saying that i couldnt cancel over the phone and he doesnt know who i spoke to and i couldnt remember her name either. He told me the only way to cancel was online so i should re-instate my DD for the time being but i dont have the money so he said i should contact harlands about that. i went online and again went through a cancellation process and recieved an email saying that i ahve to provide proof in which i did reply that i was not currently working and my mums medical issues and how we couldnt afford it. On the 18th of march now i recieved a phonecall which i missed on my phone but still have the voicemail of from connor from rush gym who contacted my to say that i hope everything has gone well and my membership is cancelled and if i wanted to leave feedback.(i heard this voicemail late). On the 23rd of march 2017 i then received another letter from harlands saying that they refer to me from their previous letter and my arreas have doubled to £85.98.... now im getting annoyed as hell! in the same letter it says and i quote word for word 'if you do not contact us by the 6th of april 2017 your balance of £193.92 will be passed on to a debt recovery company who will add their fees to your account. So somehow the charges jumped from £85.98 to £193.92 if i didnt contact them. i tried calling a few times but no answer so again i got advice from other people and they said to just ignore them they cant do anything to you and all these charges are not enforceable by law! Then the letter from CRS came on 25th april 2017 saying that they have been employed by rush fitness as my membership remains in arreas despite previous letter being sent to me and now they have are charging me £263.73. Where do i stand now? Any help is much appreciated and slick132 if your reading this i see you are the genie in these situations! can post pics of letter in a PDF format if needed!
  2. What next I wonder. Do you think the Ocean should be left alone? At first I checked the date of these articles thinking it was just an April Fools article.This spread across the world. World’s first seabed gold, copper, silver mine to begin production in 2019 http://www.mining.com/worlds-first-seabed-mine-to-begin-production-in-2019/ The terrifying robots set to mine the seabed: Machines to search for gold and other precious metals on the ocean floor The deep-sea robots will mine mineral deposits in Papua New Guinea in 2019 Land-based mineral stores are becoming depleted so the ocean will be mined The ocean floor contains minerals used to make useful devices and electronics Some of the minerals are used to make renewable energy tech like solar cells Read more: http://www.dailymail.co.uk/sciencetech/article-4269206/The-terrifying-robots-set-seabed.html#ixzz4dALc8hnJ Countries poised to roll out deep sea mining in new 'gold rush' https://www.chemistryworld.com/news/countries-poised-to-roll-out-deep-sea-mining-in-new-gold-rush/2500509.article
  3. HI! I'm hoping someone can give me some advice. I joined Rush Fitness in Feb 2015. I signed a contract to pay £17.99 a month for a minimum of 1 month and could cancel at any time with 1 months notice. Rush Fitness DD is managed by the Harlands Group. In Sept 2015 a payment of £29.99 was taken as direct debit from my account, I tried contacting Harlands but every time I tried they were either closed or wouldn't answer the phone. I made contact with my bank who clawed the money back under the direct debit guarantee. I then received a letter from Harlands on 29th Sept which said: "we have today received an indemnity claim from your bank to refund the sum of £29.99. Consequently we write to clarify the situation. As you should be aware, you have entered into a membership agreement with Rush Fitness. At no time did we or Rush Fitness receive notice to cancel your agreement. The agreement also states that such payments are non refundable. We therefore ask that you request your bank to withdraw its claim immediately. Should you not withdraw the claim and rectify this breech of your agreement with 14 working days, you will incur a £25.00 administration charge and matter will be referred to a debt recovery company to pursue for the full amount and cost incurred. If you would like to discuss this matter please contact the Harlands Helpline. We trust this letter receives your urgent attention." I then responded via email with this: "Dear Sir/Madam, I am deeply disappointed and disgusted to read the content of your letter dated 29th September 2015, your reference XXXX. I have been a member of Rush Fitness for a period of time and throughout this period I have ensured regular payments to the sum of £17.99/month as agreed in the terms of my contract. However, I was shocked to find a sum of £29.99 had been deduced from my bank account instead of the £17.99 agreed. With reference to the contract and your statement "your direct debit payments are protected with a money back guarantee and you will receive 3 working days advance notice of any changes" - This holds you in breach of contract, as I have received no correspondence informing me of any increase in my membership fees. Not being able to make contact with yourselves due to your restricted opening hours, I had spoken to my bank who further confirmed that you were in breach of the direct debit agreement and therefore had made contact with you to recover the payment taken. Which as your statement also states above is protected by a money back guarantee. It appears my bank has recovered the full amount rather than the overcharged, I am happy to forward you £17.99 as per our agree in lieu of 1 months notice to terminate my membership as I no longer wish to be a member of Rush Fitness. My last day of membership will therefore be 23rd October 2015. I trust you will give this email your urgent attention and hope to hear from you soon. A disappointed customer, XXXXXX" They didn't respond so I sent them another to say - I would be grateful if you either promptly respond to my email or discuss my account with my father, who may be available to call you on my behalf. They responded to that no problem and there was an email trail so they've read the first. My father then spoke with them and they were unhelpful and basically dismissed what he said saying I have to pay all of it. Sorry this is so long!! Any advice on how to resolve this before it goes any further would be really helpful! N x
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