In July 2012 I settled an outstanding payday loan (for roughly £350) with 247MoneyBox, after it had been passed on to the debt collection company Equidebt. I agreed the settlement figure with Equidebt and paid it into their account, with the company assuring me they would now inform 247MoneyBox that the debt had been settled. I requested written confirmation of this (which I have since passed on to my employer as part of a security check).
Over a year later and I have started receiving letters from a company called Rossendales Collect, informing me that I still have an outstanding loan with 247Moneybox. I rang them and explained that I had already settled the account with Equidebt, and they informed me that I would need to send them proof of this so that they could close the account.
I can only presume that Equidebt failed to inform 247MoneyBox that I had settled the debt way back in July 2012. Now I need to prove this to both the new debt collection company and 247MoneyBox, but Equidebt have gone out of business.
Can anyone help?! Its been over a year since I had any dealings with any of these payday loan/ debt collection companies and I really thought I'd seen the back of them!