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Found 1 result

  1. Hi all, A couple of years ago now, I purchased a Rockdoor (Front Door) via a installer recommended on Rockdoors website. The door cost well over £1000. After about 6 months the sash failed and was reported to the installer straight away, a few months later it was swapped with a new one. Great service. A couple of months later it happened again - the installer said, "Yes, the black doors do often fail, lets try another one". A few months later a new door was installed again. Now its failing again, after another few months. The installer who Rockdoor / GAP directed me too is not responding to email or calls and his website is down... not looking good. Rockdoor / GAP don't want to know, they say the Guarantee is only as good as the installer, it's none transferable, and gets cancelled when an installer is no longer trading. Rockdoor website says they have a 10 year Guarantee, but also clearly say "Guarantee with GAP’s customer, not homeowners or installer (if the installer is a third party)." Where does this leave me - I am guessing I have no rights here at all now. I paid via Bank Transfer....
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