Showing results for tags 'ripped-off'.
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I've being with Vodafone for nearly 2 and half years starting the contract with only a 12 month sim only contract, i have served my minimum term of them 12 months so i have the right to cancel with 30 days notice with an extra months bill added on. When i swapped at phone4u i asked several times and each time they confirmed that i could leave them only having to pay an extra month without having to pay a cancellation fee. I went onto the vodafone live chat room with one of their helpers for swaping my number over to my new network, and they confrimed that i will only pay another month and any extra cost such as calling abroad but no cancellation fee. I looked through my emails last night and found "Your bill is ready" email from Vodafone and it was for £67.46 i tried to view my bill online and they wouldn't allow me onto it at all saying the account doesn't exist they have deleted my account before i have to pay that bill i couldn't see where the charge was from. I believe that if they are going to send me a bill that i should be able to log on and see the complete breakdown of that bill. I also recieved a letter of the same thing this morning. My usual monthly cost was £10.50 so i was expecting it to be no more than £21
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