I purchased a Diamond Engagement Ring from Vashi.com online and paid the full amount of £2,464.05 on 10th July 2015. I proposed to my partner with the diamond ring on a holiday to Barcelona. I went to great expense to get everything right,*which was very important to me. We stayed at a 5 Star hotel in Barcelona, I hired a table on a secluded veranda overlooking Barcelona, hired a Mariachi band who were playing a serenade where I proposed with the ring I had purchased from Vashi.com. Everything went and seemed perfect. On our return from Barcelona we asked Vashi.com to alter the size of the ring as it was too big and to upgrade to a different stting design, which we chose in person at the company’s London shop and paid a further £301. I received the amended ring at my home by registered post on 12th August 2015 and signed for it. The Engagement ring was given away to my fiancée as a gift at the blessing ceremony on the next day 13th August 2015. Vashi.com telephoned me on 18th August (7 days after I received the ring) checking if I have received the ring because their system showed that the ring is still in the depo and during their stock check they suspected an error. Upon my confirmation of receipt of the ring Vashi.com expressed the suspicion that I may have received an incorrect item and asked me to send our Engagement ring back. To cut a long story short we refuted their claims believing we had our ring we paid for. They then accused us of retaining a ring that did not belong to us saying that another customer wanted their ring back, giving us an ultimatum to return the ring or pay an additional £1000. Also the so called diamond certificate is not a certificate (has no number on the diamond) and is indeed their own appraisal. They have harassed my fiancee and I since and now have issued a claim in court against us! Any advice? surely this must be a breach of our consumer rights. We are in court on the 16th March 2016.

Hello, I'll try and keep this concise. Parents bought a pair (diamonds cut from the same rough stone) of wedding rings maybe 4 or so years ago. Last year my mother lost the diamond out of her ring, which was considered to be a manufacturing defect rather than accidental damage. After a bit of back and forth, jeweller agreed to replace the stone but this would detract from the idea of having 2 diamonds cut from the same stone. Some more back and forth and they agreed to replace the stones in both rings. About 9 months(!) after all this started, jeweller tells us they've lost the rings in transit. Frustrated to say the least and I'm sure I don't need to explain the sentimental value of these rings to my parents. We asked for money back and compensation (because it really has been an ordeal and a half going through all of this) because they don't want to re-invest in the same jeweller, but rather go elsewhere. Jeweller offered either the original cost of the rings (£600) plus £50 compensation, or £1200 in vouchers (the RRP) to spend in-store at the same place. They don't want to go for the latter option considering what I've mentioned in the previous paragraph, but £50 compensation is a bit of a joke, especially in light of their other offer. I have no idea where to go from here. I'd like to say my parents would be entirely reasonable to expect a greater amount, though I wouldn't want to put any number on that. So my question(s): would it be reasonable to pursue a greater amount of compensation and if so, how might we go about it? Any help would be much appreciated!

My partner and I looked online for wedding rings and found the ones we wanted (plain silver bands) on the H Samuel website we went into the store to have a look at them. We decided to buy them and we were told the store didn't have any in stock but could get them in a week or so we decided that was fine as this was 8th june and our wedding isn't until 3rd july. When we paid for them we were then told it could be up to 3 weeks! we told them we needed the rings by 29th june staff member said that would be fine and they would ring us to let us know when the rings arrived. Today I start getting worried and cos I'm heavily pregnant and my partner was in town He took the receipt and asked in store if the rings had arrived. They said no and rang up dispatch who told them that they had my partners ring in stock but not mine and wouldn't have any till 6th July!!! Being a man my partner hung around town till 5 30 trying to figure out a way to tell me without me going mental (according to him anyway lol). If I were to ring the customer services tomorrow with all reciept details would I be able to get a refund pretty quick? Now that I need to buy rings again I'm very annoyed. My partner didn't ask for a refund while in the store because he didn't just wanted to get out there he was so angry:-x