Hi, I'm a customer of Three and am currently on contract. My Sony handset has broken, and through no fault of my own. The screen has literally just come away from the frame, without being dropped or anything.
Three do what they do best - wash their hands of the situation and refer me to Sony. Sony are taking ages to sort it out, it's been almost two weeks since I first called Three and they referred me.
All this time I'm paying for a contract and I don't have my handset! Where do I stand from a legal point of view?
The sale of goods act covers me, as the phone was bought b