Showing results for tags 'refusing return'.
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Hello there, In my 10 years of retail shopping I have never had this happen!! So here is my issue... On 31st July 2014 I decided to purchase a pair of jeans from this website: hall-fast.com Unfortunately when I received the item it did not fit, so I emailed the company asking for the returns procedure. They emailed me back saying this: "Because we are a trade only website, our website terms and conditions state that unfortunately we are unable to accept any returns." I then explained to them that the website did not state clearly the NO returns policy, which is only stated in small print in the company's terms & conditions. The customer advisor then stated that the NO returns policy was made clear in the email order confirmation. I then said that notifying the customer of the NO returns policy post-purchase makes no sense and that it was misleading how Hall-Fast.com have not clearly marked their NO returns policy on the website prominently. I even offered to pay the returns postage and to pay an admin fee out of good will, but only received stubborn emails back stating Hall-Fast.com do not accept returns. This is my first time experiencing such trickery in e-commerce. If anyone could give me some advice with how to deal with this retailer, it would be highly appreciated. Thank you so much Ryan
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