I have a problem with a service I paid for and not sure where I stand. Bit of a long one so here goes.
I took 3 damaged rims and a new rim to a local Alloy wheel specialist for a re-furb. The owner inspected the wheels and said they would weld up the damaged area and respray the rims so they all match. I was given a price to which i agreed and left them with him (I told him no hurry as they are summer wheels) About 6 to 7 weeks later I received a phone call to say they were ready so I went to collect them a few days later. When i arrived I saw the wheels that were repaired and I was impressed until he showed me the original new wheel, the colour was off slightly and the new wheel had a logo in the centre and was as new not matched. I said I wasn't happy about the colour match and logo only being on one wheel. He said you won't notice when they are on the car and the colour isn't off it’s because the new wheel isn't lacquered on the back inside. (This is with hindsight when I should have walked away) He agreed to match the new wheel to the 3 re-furbed ones at a discount cost (I'm sure that’s what was meant to have been done from the beginning)
About a week later I got a call saying the wheels were ready for collection. I went the next day to collect the wheels and all matched perfectly so i paid up and took them home.
I left them in the original boxes for a month or so to harden as I was waiting for the summer tyres to be taken off of my old rims. I drove 20 miles to a garage who I knew had a Corghi leverless tyre machine to have the tyres fitted to the re-furbed rims. I watched while the tyres were being fitted effortlessly until the last one. As the tyre was sliding over the rim some paint came off, I was gutted and so was the machine operator, I told him to finish putting the tyre on as it was only a few inches from being completely on.
I took the wheels and tyres straight back to the alloy wheel specialist. I showed him the damaged paint and he just looked at me and said the tyre machine / fitter had done it and he sees this damage all the time. I tried to explain that the tyre was fitted with a leverless machine while i watched and that the machine doesn't go near the rim of the wheel. He just kept repeating "the machine did it" then said "do you want me to fix it?" "Yes" I replied to which he said "It's going to cost you", I picked up the wheel and put it back in my car before I committed ABH and left.
If you managed to get this far through the post has anyone got any advice on where I stand with this?
I contacted Barclaycard and tried to claim under section 75 but they are not playing ball.
I have photos of the damage / faulty paintwork and a link to the tyre machine used but I can not post them as I am a newbie