I have been a Vodafone customer since 2003. Back in September 2015 I asked Vodafone to change my direct debit to another account (apparently they have a record of the request on my account notes).
The other day whilst trying to set up new mobile phone account for my 11 year old daughter with another provider my application was turned down following a credit check.
I have never had a credit problem so signed up with Equifax to see what was going on
It appears Vodafone failed to set up the d/d and consequently my account has been in arrears for several months. At no stage did the