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Hi all, My phone was disconnected on Thursday 9th January for both incoming and outgoing calls due to a failed direct debit which was taken out on 7th January 2013. There was money in my account to cover the payment but for an unknown reason this was returned. I called O2 on 9/1/2013 to make payment via debit card which was successfully paid and brought the account up to date, however upon speaking to the payment management team I was told to pay an extra £15 reconnection fee on top. I refused to pay the fee as I had paid the bill in full via debit card due to the problems with the direct debit not going through. I was also told if I don't pay the £15 fee I would be permanently disconnected and have to pay early termination fees for the duration of the contract, despite the fact the bill has been paid in full via alternative payment method. I now have no use of my phone and as I am a carer for a disabled relative I cannot contact them due to the ineptitude and slackness of O2's poor service. What rights do I have, the bill is up to date?! Advice appreciated thanks:-x
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Reclaim the right Ltd
reg.05783665
reg. office:-
262 Uxbridge Road, Hatch End
England
HA5 4HS