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Found 3 results

  1. My 89 mother invited a company to quote for a reclining chair after seeing advert in National Press. The company is Orchid Mobility and not the company recently featured on tv’s rogue traders. She ordered a chair and unfortunately paid by cheque as they wouldn’t accept a card. They said she would get priority delivery if she paid in full which she did (£1395). I was on holiday by the way and was unaware of this. The order was placed on 19th Feb with a 4 week delivery promised. The chair has yet to be delivered and now we are in May. Numerous phone calls have resulted in blatant lies telling us the chair is finished but too busy to deliver. Delivery dates given but never met etc. I have sent recorded delivery letters giving ultimatums but they have never responded or returned calls. They are still answering their phone and hence still taking orders from old disabled people. I rang citizens advice and they said police not interested and they said after the recorded letters follow up with small claims court. I have traced the company directors name from Companies House but can’t find his residential address or I would ring his home. Cannot definitely find him on Facebook but I think I know who the culprit is. Any advice welcome to get the money back and get this lowlife stopped.
  2. Lay-Z-Boy sell reclining chairs with a15 year warranty on the frame. This warranty is a key selling point. My chair broke within the warranty period and they have been very difficult to deal with. Firstly, they insist on proof of purchase irrespective of how long ago chair was bought. Now, they want me to pay £60 for an engineer to take a look at the chair before they would consider my claim. They are now saying my warranty is void since the present owners of the firm only took over 2 years ago and the retailer who I bought the chair from is now out of business. Wide & Berth springs to mind.
  3. We purchased a lounge suite in August 2011 which consisted of a singel chair, a 2 seater chair and a recliner which cost us about £2200. Within 6 weeks we had to contact the retailer as the seat on the recliner sunk down virtually onto the framework. It was repaired and then the same fault occurred a couple months later and it was repaired again. On both occasions I had to write a letter to them as phone calls had to response. Unfortunately the seat has sunk yet again. As I suffer from a disability, I do use the chair every day for probably most of the day. This was made clear to the salesman when we purchased the unit. With the seat offering very little comfort it has now affected my back and I now suffered from back ache more than ever. Given that lounge suite is over 2 years old, can I claim an inherent fault under Sale of Goods Act as it has been repaired for the same problem twice before. Admittedly I should have chased it up several months ago, but was reluctant to approach the retailer as the last time, I was treated rather rudely.
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