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Found 9 results

  1. I attended a evening wedding reception at the HOLIDAY INN SOUTHAMPTON. I drove around the car park twice but didn't see any signage about parking fees. I parked my car and went in through the side door of the hotel which was hired out for the wedding party and guests. I was very upset and shocked yesterday to receive a parking fine for £60 through the post. I telephoned the HOLIDAY INN straight up and explained I was a guest to the wedding of ?? and ??, on the 14 July but she said there was nothing she could do. Do I just pay it and not have a leg to stand on? I have never had to deal with anything like this before so thats £60 down the drain
  2. It was reported in the press last week that Freeview was experiencing signal problems due to adverse weather conditions. Around this time we were losing reception on BBC1 or ItV for several seconds or more. The freeview advice was not to retune the tv and once these specific weather conditions cleared, reception would be back to normal. We're still getting signal drop out. Just wondering if anyone else was experiencing the same?
  3. Our daughter got married and had her reception at our local golf club. The venue seemed perfect until the actual day. The photographs at the venue where restricted due to the golf. What and where we could have photos taken was not allowed on the day. We had 26 children on a very hot day banned from leaving the venue as they may upset the golfers. None of this was told us at any meetings. When the food was served they served the back tables and the top table the last. The pate was a sloppy mess The food was cold - the roast beef was dry and the turkey was chewy. The functions manager screeched in my face over the table plan not being right. - turned out that a table of 12 guests had not liked the table they had been given so swapped tables. Which I had not been told. She was not in control at many points during the service. We had 106 sit down guests and only 3 people working and serving the food. We have been charged for 20 bottles of red/white wine but 4 tables never got any wine? they can't account for where these went. On the top table where I was sat we had 1 bottle of red - 2 bottles of rose which was for the bride and groom as I only drink white. The food would have been perfect if it was hot but over 10 of our guests have complained. The Toast - myself and the grooms father were given 1 glass of prosecco between the 2 of us. When I asked for a glass the functions manager snapped at me for the second time. The meal took so long to be served my brother who is a diabetic had a hypo and was taken ill in the toilet. It ended up he had to go home as he was to ill to continue. During the service the Function Manager approached me again to say that there were 3 people with no meals and why?? I had emailed her the 3 meals the night before as I was unable to get her by phone as she was in a meeting. She had not read her emails. She was again rude to me. When serving the prosecco to one of the tables they had been buying their own prosecco. She refused them 10 glasses as she said they already had it. Even though it was their own bottle. The FM - approached me after the cake was cut to say she was so sorry but she had inadvertently cut the top tier. She has since lied to her boss and said that there was no arrangement in place for the top tier not to be cut. But the meeting the night before we went through it with her. She cut up 3 tiers of cake and denied that we asked her not to. When we collected the cake in the morning it was wrapped in foil all stuck together and cannot be given to guests at all. Its just a mushed up mess. At the evening recption the FM had a run in with my cousin over the fact he has brought his own alcohol into the building. I asked her to leave him to me and I would get him to leave. But she wouldn't leave it for me to sort the situation and ended up in confrontation with him. He has a volatile temper and if not handled properly he can become aggressive. I managed to calm the situation, in which he handed over the alcohol and left the reception. She has however told her boss that I condoned the situation and did little to help. This is a downright lie and what I managed to do was get a person to leave the reception without any trouble. Our evening buffet - I asked for a buffet for only 60 people knowing my family and having had over 20 years experience in functions. The FM was against a buffet for only 60 people. She did not give me a choice. The buffet was served at 8.30 only 2 hours after the main meals had finihed. People were just not hungry. By 9pm she was clearing the food. Some of the guests asked to take some of the buffet home and we said yes. When they tried to take the food the FM told them to leave it as it was being taken away. There was at least 30-40% of food being taken away. Trays of sausage rolls, quiches, pork pies, salad etc. I tried on several occasions to calm the FM down and she just snapped at me. She was just not in control. The upshot of all this is we are so unhappy with the service. The food etc. We have asked that we are compensated for the top tier to be replaced as they cut it. They have said no. We asked for a refund of the food that we lsot due to wastage - after telling her we only wanted a buffet for 60 people and not 100. They have said no. They undercharged us by 10 bottles of Merlot - but which tables got it as many of our guests said they had no wine. They also claim that they undercharged us by 11 glasses of prosecco. In 7 days the bill has risen by £159.49. Having already paid £3060 we still owe for the evening buffet of £732 and the £159.49. We have explained our unhappiness with the venue and the functions manager but the owner doesn't want to know. He has refferred the matter his solicitor to pursue it in the small claims court. We are prepared to go to court but doesn anyone have any avice for us?
  4. I've just had an email about the new pet reception building that opened this week. Hopefully this is good news for anyone travelling with their pet, because the old building was pretty small and the dogs were quite close to each other. Cats looked particularly unhappy to see a bunch of dogs in there and should like the drive-through facility. We crossed on a bitterly cold winter's day and there was nowhere to sit with your dog, just the car. If you have to wait for your crossing, it can be very uncomfortable for all concerned. It's not clear if they have any refreshments for pet owners in the new facility, because we ended up taking it in turns to go into the main terminal. We didn't see any seating outside that dog owners can use, which would be a nice addition. I'm having trouble posting their email and can't find anything online atm, will try to post it below, HB
  5. Travelodge Halesowen have recently employed the services of one of the Cowboys.. .. this is the notice on Reception desk, next to the keypad to tap on your car registration plate. There is signage in the car park, it's now a 1 hour limit as there's a KFC, Off Licence & Greggs under the Travelodge, no ANPR cameras (only Security CCTV which has been there since the hotel was built), so must rely on a drive-by check. Car Park signage is quite small, and high up on the lamp-posts so not overly readable or even noticeable, especially if you arrive at night. And there's isn't a sign as you enter the car park, only on a few lap-post further in. Just for a laugh I was winding up the Manager when I checked in, asked him what planning permission was granted for the hotel, in particular regarding car parking and charging, and that the signage was inadequate, plus his Notice was incorrect using the term "fine"... . he just shrugged his shoulders and said its nothing to do with him. I came down in the morning, actually looking forward to seeing a Yellow package on my windscreen, and what fun i could have taking them apart for numerous CoP breaches etc, alas I was disappointed......!
  6. As 4G is being rolled out in parts of York on the 3 network,which I have found is fast. What are the experiences of other members in other towns/cities regarding 4G. Below,are 3 ping tests that I have done over 2 days. 10/04/14. PING..54ms UPLOAD..5.41 Mbps DOWNLOAD..31.35 Mbps 11/04/14. PING..49ms UPLOAD..1.75Mbps DOWNLOAD..18.48 Mbps 11/04/14 PING..64ms UPLOAD..8.5Mbps DOWNLOAD..36.12 Mbps But the trouble is,that I am still getting 3G at home,which is about 2 miles from city centre.So,any day soon I should get it. Regards,John.
  7. Good Morning, I hope someone can help. We recently Married, and had booked a very expensive Manor Hotel for our Wedding Breakfast for 63 people. There were several meetings prior to the Wedding, and the Menu's were distributed to all guests, and choices made well in advance. The venue was stunning, however the Breakfast was thoroughly disappointing. The service was appalling (the top table had finished their courses before the last table had been served), This will sound bad mannered but the food was only warm when it arrived, and on cold plates so if we had not started as soon as we received our plates, the food would have been inedible. The menu was described as "Fine Dining" many of our guests regularly eat in such establishments, and this definately wasnt. A new Head Chef had just been appointed, but surely that should not have made a difference, we have made our feelings known to the owners in a polite manner, but we have just received excuses back, and no effort to rectify anything. There were so many problems which I will not bore you with here, but any help to rectify this situation would be gratefully appreciated. Many thanks
  8. I took out a 24 month contract this time last year. I moved into my new house a couple of months ago and most of the time there is no signal whatsoever. I have to go up into the attic just to get one bar, and even that fluctuates. There is also no signal at my parent's house. What are my rights? Am I able to end the contract early? Thanks.
  9. My reception keeps dropping out while I am making calls. I have had similar problems before and the provider said that they have no records of any problems in my area so there is nothing they can do. Firstly, How can I gather irrefutable evidence that my reception is dropping out? Thanks.
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