I'm looking for some advice on the next steps to take in regards to a PPI complaint and a OL charges with Capital One, let me explain for you
PPI - back in March 2013 I got an offer from Capital One totally £1,086.58 of which only £87.94 was refunded for the premium and the rest was associated interest £998.18 & a further 8% interest of 0.57. They deducted the basic rate of income tax at 20% on the interest element, which equated to £0.11 now maths is not my strong point but those tax figures make no sense to me, I've had 2 other PPI payouts both from HSBC both amounting to no more than £1500 but both had tax figures well above £100.
Due to recent (2014) findings I came across, Capital One along with Lloyds, Barclays & MBMA were suspected on under paying their payouts so I wrote to Capital One asking them to recalculate the payout, I received a letter from them yesterday advising that they had actually "paid me a far greater level of interest then was required" also they have failed to break down how they came to this sum even though I had requested this information. I received my SAR and no information on PPI is included, I have copies of my short statements but that's it.
Also weirdly I've noticed on the original PPI letter that they were supposed to take the payout and pay it towards my balance but i actually received a cheque but I doubt thats a relevant point. So my question is what do I do next? write back asking for the long copies of my statements so I can see just how much I paid in premiums? are they likely to furnish me with these copies or is this a matter than I will need to follow through to the small courts? Any advice/help would me much appreciated.
OL Charges - £600 in charges have been placed on my account mostly between the years 2009-2011 I wrote to Capital One requesting for those charges to be repaid I used compound interest of their current rate on my card of 39.9% - an increase of 10% from the initial opening rate - I only found out about once I received my SAR. The total payment amounted to over £3000 obviously they said no to the claim but in their own words, they would "robustly defund their entitlement to these charges" entitlement indeed even though they haven't even attempted this in the letter. So I'm looking for advise on this issue also, do I write back to capital one now even though they have said it's their final response or do I just look at small courts for this issue also?
Is it wise to issue two subjects on the same court papers or would I need to file two separate claims?
Thank you for any help you may be able to offer, these sharks really are something else