This is the first time I've posted on a forum, thanks in advance for any help I'll really appreciate it.
Last January I paid David Lloyd up front for a 12 month membership. I was of course tied in because I'd paid up front. I did use it for first six months and not much for second six months. I always knew I wouldn't renew because it was a one off opportunity because I had money available. I thought 12 months, done the time, won't renew.
Late last year I started to get emails to remind me I could renew along these lines:
Dear Ms Barker,
Membership Number: xxxxx
Just to let you know that you can pay your membership fees:-
Online with a debit or credit card by going to the website xxxxxxx and following the instructions on screen.
Via our Automated Payment System with a debit or credit card, by calling 0207 048 7438 (you will need your membership number).
If you wish to take advantage of either of these services your current membership fee of £891.00 is due for your membership at Newcastle.
Both the online payments service and the automated payment service will only be available to you for the above payment until midnight on the last day of this month.
Of course, if you have recently sent payment please ignore this email.
Group Central Membership Manager
In January I got texts and phone messages- pretty constant while I was at work- asking me to contact them to renew my membership. As I didn't want to renew I didn't call them just allowed it to lapse and moved on to using a local pool.
Nothing once we got to February. Then today an email from ARC Collections asking me to contact them. I emailed them back to say why are you contacting me, I have no interest in renewing. Then I googled it and realised from other people's problems that they will be expecting 3 months notice and now admin fees.
Am absolutely desperate, I can't afford this and I don't know what to do. Am also outraged because DL never gave me a moment of indication what they were expecting in calls, emails and texts. Not even a hint. I feel this is set up to ensure people who pay up front fall into this trap. They should contact people in advance and remind about the notice period.
I just didn't realise. And now am in trouble. I haven't done anything else yet because I don't know what best to do. Would be so, so grateful for advice.
Thanks so much