Has anyone received a similar email from their car insurers? I have insurance with Quotemehappy which is Aviva. They requested A copy of my photo card driving licence A copy of my ‘Licence Summary’ A copy of the V5 registration documents Proof of address: a utility or council tax bill dated within the last 3 months Where applicable, a copy of proof of ‘No Claims Discount’ from your previous insurer. They contacted me by email and I asked them to provide on online facility to upload my documents safely which they didn't. Then, they sent me another email assuring me it is genuine and not phishing. I did contact them from my online account and got no reply. 2 days later another email threatening to cancel my policy. I have tried calling them and nobody ever answers. For such a serious matter, I would expect a letter.

Could someone please help me with the following situation? Aviva/ Quotemehappy / Solus Park Royal are lamentable and treating me, their client, like thugs. Back on the 29th November 2014 someone stole the two front seats from my Fiat 595 Abarth and caused some collateral damage to the car. Almost three months later, QuoteMeHappy/Aviva has still not settled the claim. A couple of days after the theft I was given a smelly "courtesy" car. Of course no terms and conditions were presented. No indication of how long I could keep the car etc. The claim ran it's course. QuoteMeHappy/Aviva initially under-valued the car and offered me a cash in lieu settlement. When I contested this and provided evidence that their valuation was wildly inaccurate they decided that they wanted their internal repair service Solus to repair the car rather than offer a cash in lieu which was my preference. Bearing in mind all the negative feedback I had read and heard about Solus I did not want them to go anywhere near my car. A few observations: - Nowhere on QMH/Aviva's website did it indicate, that a QMH customer would have to deal with a third party company (Solus) once a claim had been lodged. I'm sorry but I pay my premium to QMH/Aviva so I expect to deal with them not some amazingly rude third party. - I've been repeately harrassed by Solus. On the first occasion on the 15th of January they told me that they needed the "courtesy" car back within two days on the Saturday 17th – this without any reference to when the claim would be resolved or when I would get my own car back. - Solus made several subsequent calls with the same request. On Jan 28 they called to say that the “total loss had been settled.” Their meessage was left as a voicemail that has been recorded and saved. Clearly a lie. - Solus called again on February 3rd to say that “…everything has been sorted out, you have been paid out and the courtesy car needs to come back to site.” Again the message was left as a voicemail that has been recorded and saved. Another lie? - At some other point around 3 weeks ago they indicated that they would move my car to my preferred repairer but this has still not happened. - At the beginning of February I left the "courtesy" car ready for collection, in the hope that QMH / Aviva would settle the claim, pay me out, deliver my car to my preferred repairer so that It could be repaired whilst I was away on business for two weeks. - This morning the rude people from Solus called again asking for the return of their car and telling me that they would declare the car as stolen to the police. Once again I suggested they get my insurer to contact me about this, then as usual the conversation deteriorated and out of frustration, as on past occasions, I hung up on them. I've just walked out to my office's parking lot and guess what? The courtesy car has disappeared. I strongly suspect that Solus came by, without advising me and took their car back together with my all possessions that were in it. Of course the car was neither valeted nor fueled so I imagine that they will seek payment for that...Fortunately there is CCTV in the parking so we should rapidly have a sense of what went on. Wow! How unscrupulous do you get? - and I'm a client. Can you imagine how they treat third parties? I'm not quite sure how to take this forward. Any suggestions would be welcome. I'm thinking social media, AutoExpress, Financial Conduct Authority, MoneyBox on Radio 4... The only ray of sunshine in this case is someone I met who is assisting me with the claim. She is essentially the Mr. Wolf (from Pulp Fiction) for people having to battle their own or other insurance companies. She is such a star. Further she has no financial vested interests in helping me with my claim. She is just starting out with this new business and would just like me to tell all my friends about her. Where QMH / Aviva make me lose faith in humanity, this lady restores it. In case Aviva read this spare me your standard social media response with link to your website. This requires a more intelligent, substantial, immediate and personal response. You know where to find me, you know my policy number and you know the only reasonable outcome I seek. Does anyone withing QMH / Aviva think of the lifetime value of a customer? Lastly, on Aviva’s correspondence, they present the logo of the Institute of Customer service. This would suggest that they are presenting themselves as members of the ICS. Enquiries made with the ICS reveal that neither Quotemehappy nor Aviva are members. This strikes me as false advertising. Based on my experience so far I can’t think of anyone less qualified to be a member of the ICS. P.

Me and the missus bought a new car last week. The old car was insured through quotemehappy and they also offered the best deal for insuring the new car. The old policy had around 6 weeks left, but when I went to cancel it, they want to charge me a 53 pound 'cancellation fee'. Seems rather stingy since we're keeping our custom with them. It'll actually be cheaper to just let the policy expire in 6 weeks than cancel it. Is a cancellation fee common practice? Anything I can do about it?