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Citizens Advice claims in 76% of studied cases customers could complain to Financial Financial Ombudsman Service and win damages Three-quarters of payday loan customers who have turned to Citizens Advice for help may have had grounds to make an official complaint to the Financial Ombudsman Service, the charity says.Citizens Advice analysed 665 payday loan cases reported by consumers between 1 January and 30 June this year and concluded that in 76% of them borrowers could have made an official complaint and possibly won compensation. One in five of the cases were possible cases of fraud, w
Five years on from the day the global financial crisis officially started and the public are more disillusioned with the banking sector than ever before. As the Parliamentary Inquiry on Banking Standards prepares to get underway, a new Which? survey has found almost three-quarters (71%) of people don’t think UK banks have learnt their lesson from the financial crisis – up from 61% in September 2011. Consumers also have low expectations that the Inquiry will lead to change, with only a quarter of people (26%) confident that it will lead to positive improvements in UK banks. Since the start of t