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  1. Hello, I will keep it short. I bought a TV from JL in May 2018 I noticed a possible fault and have video evidence with dates etc so confirm it was within the 30 days and six months, I made a silly error of trying to put up with it as wasnt sure if it was a fault or that it was a characteristic of LCD TV's (I had a plasma) only down the line nearly six months later I am to find it was a faulty panel and a new panel for my TV was needed. I understand under the Consumer rights after 30 days but before six months I have to give the retailer a chance to repair if they think tha
  2. https://publications.parliament.uk/pa/cm201719/cmselect/cmworpen/829/82910.htm#_idTextAnchor054 Everyone except DWP has been making each of these points from the outset, shame it's taken Parliament 10 years to catch up.
  3. Hi, just some advice on where I stand with the following. On the 11th of June 2017 I bought the following vehicle ----------- from National Car Credit - financed by MoneyBarn I have had problems with the goods from the start a list of which is listed below: The dealer has still not sent me any documents related to the vehicle. I have not received the documents from the DVLA. I was told that it had an MOT. It transpired that it had no MOT. It had expired on the 30/05/2017 but I was only informed on the 21/06/2017 after randomly calling them to find out when the MOT expir
  4. Hi I purchased a sofa on eBay from an actual company, as opposed to a private seller. I paid using a credit card, but as it was on eBay, it went through PayPal. I entered my card number directly, rather than using it as a funding source, if that makes sense. I.e. it was a direct purchase with my card rather than PayPal being used as a staged wallet. I make this distinction because I wanted to know whether this gives me any section 75 rights. So anyway the sofa broke after 3 months. The wood supporting the legs broke so the legs went up inside the base.. Although it was only £1
  5. Hi This is my first post so please forgive me if its in the wrong place or irrelevant !! I have had a holiday and reason for complaint as it was not what it said it was... there are two issues that i have summarised below. The holiday company, forest holidays, dont want to know about my complaint and say they will defend any court action, so i would like to ask what do people think ? do i have a reasonable chance of winning a case against them? Details of claim - Part one of claim – Noise and disruption 1. The defendant made the following statements on the forest holidays websit
  6. Hi all, My Wife bought a sliding door wardrobe from Argos last year , when it was delivered there was damage to the sliding doors which they replaced free of charge. One of the doors has always been problematic with opening & closing and now a second door is also being an issue. The first door is constantly coming off of the running rails and now the door has become damaged where the castors fit into the door meaning that the castor does not stay in the correct position anymore. The second door has a similar issue. The doors are made from a plastic coated chipboard which is a
  7. Hi I ordered a Hisense 50" 4K TV from Argos on Monday and it arrived yesterday. After playing with it for a few hours, setting it up to my standards and getting to grips with all the functions, I discovered that the satellite EPG is all but missing. All it shows is 'No programme' until I click onto a channel, at which point it fills in the current programme and sometimes the following one too. This is absolutely useless. The whole point of an EPG is that you can easily see what's on without having to tune to each and every channel first. It also m
  8. On 27th September 2016 I bought an Innovate mtxl wideband for £162.50 (sensor amd sensor control unit for my car). This was installed by a professional mechanic on 10th October 2016. On 11th November 2016, less than 1000 miles later, the sensor failed. I contacted the company I bought it from requesting a refund but they would only offer a replacement sensor which I eventually accepted. The replacement was fitted on 21st April 2017 (the car was in stotage over winter), the replacement sensor then failed on the 26th April 2017 with the exact same error code (E8) ag
  9. I have experience of how bad Consumer Protection is in the UK. Since February 2014 I have had a complaint with - The Ombudsman Service Limited Registered Office: Wilderspool Park, Greenalls Avenue, Warrington, WA4 6HL. Registered in England and Wales. Company registration number: 4351294 VAT registration number: 798 3441 79 - regarding the energy supplier switching process and the criminal activity of Spark Energy in attempting to charge me for gas and or electricity when I have been paying First Utility. The Ombudsman has failed to act, the latest response from them w
  10. Please can someone explain the purpose of group interviews with more than one candidate - does this mean they're looking for more than one person?
  11. We ordered a cordless vacuum cleaner from Very at a price of £79.99 excluding delivery charge. When the cleaner arrived we charged the battery for the recommended time according to the instructions. we then tested it out on the living room rug but it hardly picked anything up. Its only a small rug about 4ftx3ft but the vacuum was struggling to pick up anything at all. After 10 minutes of trying to vacuum just a quarter of the rug we gave up and decided to try it on the stair carpet, same thing happened it was totally useless. We gave up completely and returned the clean
  12. Asking on behalf of a relative who does not have the internet bought a 2005 4x4 vehicle 31-10-14 from garage in Derby they delivered it 3-11-14 paid £2,700 for it and was given £300 for his vehicle it came with a months warranty, relative kept hearing a noise 7-10 days after sale he went to a local garage with it on 18-11-14 after keep ringing the garage he bought if from and keep being fobbed off when asking to speak to the manager. Local garage booked car in to have a look at it 24-11-14 and made a report it has a constant light on dash board for the
  13. Hi there, I'm having a lot of trouble with Vodafone refusing to refund or replace my phone, and I'm worried I'm going to end up having to take them to court. I have no idea how to do this, or if I really have a case, but I will give you all the details and I really hope you can help. I'll bullet point it to try make it easier to understand fully. Thanks for your time. .I bought a Vodafone Smart Prime 6 for my Girlfriends Mum for Christmas - Purchased on 10/12/15 for £75 .I paid for an unlocking code so I could use the phone on other networks. .The phone turned out to be faulty (
  14. After a little bit of advice at the moment… I am concerned our integrated Neff Fridge Freezer may not be fit for purpose (as opposed to faulty). I purchased it from AO.com roughly 18 months ago and paid via credit card. For the moment I have been following the manufactures warranty claim procedure. I am aware my contract is with the retailer but elected to contact the manufacture as I deemed this the path of least resistance and quickest route to a working fridge freezer. To their credit, they have been very quick in despatching engineers and overall I am pleased with their response. Un
  15. Help appreciated from wiser heads on here than mine will ever be . . . At the beginning of last month, June 2015, a friend of mine purchased a 37-month-old Ford Focus 1.6 diesel from one of the Northeast branches of the Evans Halshaw group. He px'd his existing car and paid a cash difference of several £000s. The Focus being a month out of manufacturer's warranty wasn't particularly troubling as the car came with a full service history and Evans Halshaw's 3-month parts and labour guarantee. At completion of the transaction, my friend drove his newly acquired Focus the 60-odd
  16. A friend of mine is having a nightmare with her Experia Miro mobile phone . . . it loses mail, it loses calls, it loses contacts and turns itself off intermittantly . . . she is 1 year into a 2 year contract and been back to the vodafone shop many times to resolve the said problems. It has been sent away to be fixed and it's still happening . . . to say this phone isn't fit for purpose is an understatement and the fact there are so many problem threads like this my friend is worried it will never be resolved. What legal rights does she have to get this sor
  17. Hi, we spent 430 on a lay z spa Monaco hot tub. We bought it in may and it was delivered 25 th June. We've since had to replace the whole pump thrift lay z spa warranty and now it's gone again. We're feed up as we go outside to use it and it's not working. We have spent loads looking after it, correct chemicals cleaning etc. Can we take back to argos. Want money back Thanks
  18. I run a local work club where I help people with IT problems such as setting up email accounts, UJM accounts, CV building, basic Maths and English etc (voluntarily) and we had a new person arrive today in tears. It was his first time signing on and in his own words has no idea about computers, never used one, doesn't know how to turn one on etc. After calming him down and telling him I was there to help he told me on his very first visit to the JCP that unless he has an email account set up, UJM set up and a CV printed and saved he would 'be liable to sanction' Bear in mind he has n
  19. In 2002, we took out a mortgage with Northern Rock and whilst, my husband and I were both working paid our monthly capital repayment quite happily. In 2009, after our mortgage had been ported to NRAM, we applied for a temporary interest only period when I had my daughter. We renewed this on a yearly basis and but experienced a few glitches in 2010 which accrued us a small amount of arrears. In 2012, we made a capital repayment of around £32,000 and asked for this to be used against the arrears. Except it wasn't...In 2012, we also renegotiated an interest only period and due to human error
  20. Hello, I've searched this forum for similar threads and I found a quite lot, however my problem is slightly different. I bought a car (Honda) for £700 with 110k miles on the clock, 2002 reg. The reason for the low price is because it has part service history only, however I've checked the car and test driven it, and apart from some corrosion it was OK. It came with 12 months MOT, no advisory items at all. I bought this car on Monday (17/02/2014) and it had to be recovered on Wednesday (19/02/2014) after 60 miles driven by me. the engine and lights sta
  21. Hello there, I am currently a student and I bought a 2001 Fiat Punto Mia (MK2) with 74K miles on the clock from a trader to get me from my place of work whilst on placement, it cost me £620. The difficulty I am in is that the dealer in question sold me it from his private residence, however, he told me throughout the viewing of the said car that he was a trader, and that he occasionally brought vehicles back to his residence to sell, he had even filed out the registration documents as a trader. 5 weeks after buying said vehicle the car has developed what looks like a serious fau
  22. Hi everyone I was wondering is someone can give me some advice please. I bought a mattress in January of this year, it was delivered late in February 2013. Since then we have had nothing but problems with the mattress as it dips both sides and has ridge right down the middle of it. We were told by the manufacturers to turn the mattress round every week for 3 months to let it settle as it is pocket sprung. Please bear in mind that my husband and I are disabled but we found someone willing to do this for us. Now we are in June and it is still as bad as ever! We asked the company who sold it
  23. The service that is supposed to help those experiencing financial problems is "not fit for purpose", according to MPs. In a hard-hitting report into the Money Advice Service (MAS) published today, the Treasury Select Committee said it had wanted to scrap the service completely but had been persuaded to grant a stay of execution because the Treasury has already announced an investigation. The report condemns the "excessive pay" of senior staff and the amount of cash used to promote the service rather than help vulnerable people. The committee has called for an urgent review into
  24. I'm hoping this is the right place for my post. On Oct 27th I applied for a laptop on finance, this was accepted and I received it on 29th Oct. I brought a specific laptop for gaming purposes. Everything was fine, however on the 4th Nov I had 6 different Blue screens with error messages. I then uninstalled games I had placed on the laptop and re set to factory settings., the error continued. I then called Scan Computers on the 6th Nov and they collected the laptop on the 7th. This was the 7th working day it was collected. I have spoken to Scan computers today, who have said that t
  25. Hi Folks, I bought brand new (built for me to my specification) a Skoda Fabia VRS, which I ordered in November 2010 and took delivery of in May 2011. Since then it has spent 13% of its life undergoing repairs for the following: Replaced three wheels due to corrosion Replaced front and rear skoda badges due to corrosion replaced all four wheel badges due to corrosion Engine oil breather modification to deal with high oil consumption (used at least 1L per 1000 miles) Replaced clutches on the DSG auto gearbox due to failure Gearbox software update to deal with poor gear c
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