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  1. Help! I have been a member of LA FITNESS for about 6 months and I loved the gym however mainly for the use of the pool. During my time at the gym there were rumours pure would be buying the gym I have been a member at pure before and hated it. I contacted LA Fitness via telephone to enquire about the closure of the pool and they confirmed this would happen in October once I had confirmation I definitely wanted to cancel however they explained this would not be possible!! I also explained to them I was moving house to fareham where I wouldn't be able to use the gym anyway. In the end this did not happen but they also said i could not cancel! They asked me to speak to my gym personally regarding cancellation. I went into the gym and they confirmed they were being taken over by pure and la fitness was closing down and said if I wanted to cancel I should contact their customer service as I already did and they would note on my account my closure but said due to the closure of the pool and the change of ownership I was within my right to cancel. I cancelled through my bank and have since recieved a letter to say that I needed to fill in a direct debit form to continue my payment! I received nothing else no emails or phone calls until today when I recieved a letter from ARC EUROPE saying I owed £334.40!!! I am absolutely gobsmacked it has gone from setting up my direct debit again to owing this money! They gym is now refurbished and a pure gym so isn't even LA Fitness anymore! There is nothing about this in my contract although it states if there is a change to the use of my gym I.e my main use (the pool closing) I can cancel. Or I move which at the time I was meant to I could cancel! Please help! I don't fancy a court case or paying for a gym that doesn't even exist anymore!!! Help me please
  2. Hi all Wondered if anyone could help re the cancellation of gym membership. LA have been taken over by Pure Gym. As a result of this, my club's pool will be closing on Wednesday so they can fill it in and put more gym equipment in. Essentially this means that the gym will become just another run of the mill cheap gym. I pay through salary sacrifice, and despite sending copies of the correspondence from LA/Pure confirming what is happening, they are refusing to cancel the membership. This is leaving me paying over the odds for a gym I didn't sign up to. The term's and conditions have nothing around this, but surely as the service becomes different to what was originally purchased then there should be a force majeure type clause. I have mentioned I may go to Trading Standards but could do with some advice please guys?
  3. Hi! I have been a member of Pure Gym since november 2012. I freeze my membership at the end of november 2013, but instead of 5,99 a month I am still paying 17,99. Could you please help me to solve this problem. Thanks in advance.
  4. Hi, I've been a member of the Pure Gym in Manchester since December last year. I joined when they was offering £11.99 a month membership for 1 year, and thought this would be my last month. I had left just enough in my bank to pay the £11.99, but since the fee had been raised to £18.99, my bank returned the DD. I was going to cancel at the end of this month because of the price increase, but this morning I received an email saying: Harlands administer the collection of all payments due under your agreement with Pure Gym. Your bank have advised us that your December instalment has been returned unpaid "refer to payer" as there were insufficient funds in the account to pay the amount due. We will therefore debit your account on 19 DEC 13 for the total amount of £38.99 made up as follows: Instalment Amount £18.99 Administration Fee £20.00 Total Due £38.99 Please note that the submission for this will be made two working days prior to 19 DEC 13 and if this date is not convenient, please contact us on the HARLANDS HELPLINE - 0871 876 8712 *. Calls to this number cost 10p/minute including VAT from a BT landline. Calls from other phones may cost more. I don't want to pay this as I didn't want the membership at that price, is there anything I can do about this?
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