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I ordered a power supply from a retailer 17 months ago and it developed problems. I sent it back they found problems and they said that a replacement was not available so they would refund me, but they would only refund me £20. The product i bought (XFX 1050W Fully Modular PSU) cost £150. The warranty they provide is 2 years. They gave me some crap about it being only expected to last 2 years. Now im sorry but a top end PSU only lasting 2 years is ludicrous, its beyond crazy. I would say a 4-5 year minimum on high end top quality PSU's indeed i have 2 others which were both high end at the time of purchase and they are both still going strong 6 and 4 years on. Can i do anything here? Its quite frankly an exploitable part of UK Law and no matter what I say they just say "warranty 2 years = expected to last 2 years". I have tried explaining that the PSU in question should be expected to last for at least double the 2 year warranty but to no avail. Im thinking of giving trading standards a ring cos I don't care what the retailer says they are ripping me off big time. Would this be a viable option or would i just be wasting my time. Thanks in advance.
Hi, I was hoping someone could give a little bit of advice as to a problem I'm having with Ebuyer. About a month ago I needed to buy a new power supply for my PC. The old one was working and the PC was working but I noticed a noise coming from it, and after 16 years building them decided it wasn't a good Idea to leave it on, so switched the machine off and used another PC to buy another one. I got the new one the next day took it out of the box and attached it to my PC, I plugged in the power cord and flicked the switch on the wall and there was a white flash a bang and smell of cooked electrics. I called Ebuyer told them what happened and returned the PSU to which a couple of days later I received a new power supply and a couple of days after that a email saying they found the power supply at fault here's your money back. After getting the new PSU my PC wouldn't start, looks like the PSU took out more than just itself. I contacted ebuyer who said if i can prove that there psu was at fault they'll pay for the damage, and here's where the fun starts... They asked for a engineer's report so they got 2 from 2 different companies, and they rejected them saying they wasn't technical enough, so i then contacted one of the companies and requested a more technical report which was provided to me and I then forwarded it to Ebuyer and they rejected that one saying that it still doesn't prove anything and inferred in the mail that its probably a fault with my electrics because there IT department have said thats what it is. I wasn't impressed because I've worked in IT for 16 years and could prolly pick more holes in there IT tech's than you'll find in swiss cheese. One of my family runs a PC store albeit the other side of the country to me and when I've spoken to him he's basically said that under the Distance Selling reg's they cant to what they have been doing. I have also been in contact with trading standards and they suggested I write to the complaints department a email which I have done and they have dismissed my problem once again. Trading standards also mentioned I could take Ebuyer to the small claims court to get the money to replace the damaged components. (about £400 worth). I've checked over the distance selling regs but I cant really see anything that would be applicable in this case can anyone help? also as a side note I've been in contact with someone with exactly the same issue as I've had with them, and had absolutely no joy with them what so ever and in the end he gave up as I understand Scottish Law is different to English law. Most people when you mention things to do with PC's so i'll liken it to this, You buy a car battery online attach it to your car and it for some reason fries your engine management system. (I'm no mechanic but i'm assuming its possible.) many Thanks, for any help anyone can provide on this. Bav