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Found 8 results

  1. Hi I guess my hope from posting this thread is to find out what, if anything, you would do in my circumstances.... I swtiched broadband/phone providers in May 2017. I realised i would lose my 10 year old email address but was ok with this and went about trying to change all online account details which used the old address before the termination date. Then largely forgot about the old account. In December this year my airline loyalty account was hacked. After speaking to the airline they told me that the hacker had entered in my ID number and then used the forgotten password link to have an email sent to reset it. Once they reset the password they used all 100K airline miles up, spending them on e-vouchers. Even though the airline gave me the voucher numbers, an email account for the provider and told me that they hadnt yet been spent - the voucher company refused to cancel them and just copied and pasted their terms and conditions everytime i contacted them. The airline said that they had not been hacked - but my registered email address was the source of the issue. It was then i realised i had not changed the email address from the old cancelled account on this site. If ISP had deleted my email address when i left them it wouldnt have been possible. I did call the ISP and they said very sorry but they're not liable for third party losses and that was after 1 month of consulting their legal team. do i write this off as a very expensive lesson? Or should the ISP have deleted the email account when i left?
  2. Broadband providers drop cancellation fees for Armed Forces personnel READ MORE HERE: https://www.gov.uk/government/news/broadband-providers-drop-cancellation-fees-for-armed-forces-personnel
  3. Hi there, I would appreciate help and advice on the following matter (please see below). For over three months now, I have lost signal at my work place. I am unable to receive or make calls from my mobile phone. This is not only frustrating but is very disruptive. This problem with the loss of signal has only occurred recently as I used to get full signal on my mobile phone for the last 7 years that I have worked here. I have now phoned many times and have also written a formal complaint letter to Vodafone. To summarise, Vodafone has confirmed that they are having issues in the area which is affecting phone signal and are not be able to give me an exact timescale as to when the issue will be rectified. I am not in the position to wait indefinitely for Vodafone to rectify their issues. From my point of view, I have been paying for a contract for which service has not been provided. With this, I have asked for my contract to be terminated however have received a reply saying I will be charged an early termination fees of £193.00. If Vodafone are unable to provide me with a service, surely they should provide a refund on my monthly bills that I have paid for the months that I have not been able to use their service, and to waive the early termination fees of £193.00 so I can move to another provider? Has anybody else been in a similar situation? What is your advice please? I have also emailed Lee [#8437881] - but have had no response. Thanks in advance for your help/advice.
  4. Many financial providers are failing to properly explain protection shoppers have when something goes wrong with a credit card purchase, consumer group Which? says. Ten firms were asked about a scenario where a sofa firm had gone bust after a deposit had been paid with a card. Knowledge of section 75 of the Consumer Credit Act - which entitles consumers to a refund - was "poor", they say. Six firms were only able to correctly answer half or less of the inquiries. Which? said it was the third time in three years that it had identified gaps in staff knowledge at credit card providers. Section 75 of the Consumer Credit Act can make credit card providers jointly liable for breaches of contract with a trader when consumers make a card purchase. The six firms which answered correctly half the time or less were Santander, Nationwide, NatWest, Halifax, Barclaycard and American Express. http://www.bbc.co.uk/news/uk-29766834
  5. A few years ago i took out a BHS store which was financed i think by GE bank the account is now closed and i have no paper work with any account details how can i obtain these and start a ppi claim? Thank You
  6. Hi folks, we joined a debt managemetn plan with immediate finance a couple of months back after over a year trying to directly sort things with our creditors, I know that immediate finance have been paying £1 per month to each as agreed to keep the debt alive, however my wife has rung me to say one of the catalogues has sold the debt to a debt collector who is now chasing for it, is this legal? as I understand it they are not allowed to as long as you have made an effort to pay? will be ringing immediate financial when I get home to see what is happening but would like some advice first, thanks
  7. ...or face sanctions. http://www.dwp.gov.uk/docs/work-programme-memo-082.pdf This is not good news. Too ill to work means you're too ill to work. Being made to work for your benefits WILL tip people over the edge. More news here as well... http://www.telegraph.co.uk/news/uknews/9683811/Prepare-for-work-or-lose-your-benefits-long-term-sick-are-told.html
  8. Hi, I would like to switch from BT to Plusnet to reduce my outgoings a little.The BT account is in my husbands name and as he now has a default on his credit file I'm wondering if this will affect my chances of setting up a new account in my name with Plusnet or any other provider.The BT account is clean as I am the bill payer.
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