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Hi Forum. I am currently a BG customer, for three years, prior to that EON for a additionalr three years. Myself and my better half live in a tiny two beds (chocolate box) cottage, single fuel (electricity), No gas main, multi fuel stove burner which keeps the house reasonably warm in colder months. For many years we have always disputed and questioned the high costs with both Utility companies. After many years of being made to feel like we are going mad, and with the suggestion from both companies "are you sure you want to go-ahead with the meter check, it will cost you if you are proven wrong" attitude by both EON & BG we finally decided to proceed with a meter check, we were advised that this check would be via an independent! It was actually carried out BG themselves. Results - The engineer who attended professionally used the phrased "goosed" to confirm that as we had suspected over many years, the box is fast running. BG took over a week to acknowledge this and the reaction to resolving the faulty equipment has been disappointing, enough for me to ask for senior member of staff to deal with the matter. BG have now offered a monetary value, zero interest applied, no additional compensation applied, just what seems to be monetary payment with regards to over payment (I do not know the formula used to calculate their offer?) EON initial response was very professional to begin with, but now the worm has turned and they have become some may say, quiet bullish in their opinion. I am aware of the complaints procedures that I have to follow, I have logged a case reference with CAB, I will use the 14 days period of notice, followed by an additional 8 weeks if I am not satisfied with conclusion. Thereafter the ombudsman directly. I have been advised not to let the faulty meter be taken away, this advise actually came from the regulatory body who will determine further checks on the meter if we fall further into dispute with our current suppliers, I understand that meter examiners are employed by SGS and a point of contact here advised at no costs let them take the meter until we are satisfied fully with the outcome of dispute. The same kind contact advised me that beware that on the day, if the meter happens to perform correctly then it may not work in your favour!!! So right now I am confused about how best to approach this case! once I have exhausted the official process of complaint with the energy companies; Q can I claim compensation in excess of what would be the standard overpayment due to the fast running meter? Q are we entitled for interest to be applied to any overpayments made? Q should I allow the meter to be replaced? Q should I request a checking meter sit side saddled to my current meter? Q is their a maximum claim applicable to this kind of case and can I use effect on lifestyle (true) etc etc to make my claim for compensation stronger? Sorry for so many questions but I am now feeling a little bogged down with different opinions, at least BG by offering a figure is acknowledging the faulty meter. I look forward to the forums responses. Kindest regards
Please can somebody advise me? Friend is going to an employment tribunal mostly to recover unpaid wages - employer obviously wants to make him look as bad as possible so he can avoid paying up and has a rather nasty solicitor working for him. Former employer is alleging that friend is guilty of theft - not from former employer but from a third party ( a customer of the employer). As far as we know the customer has NOT said anything has been stolen. So friend in a letter to the tribunal requested that the employer should be required to have confirmation from the customer that these thefts actually happened if they were to be included in the tribunal. It was a long letter and this was only a small part of it. Solicitor wrote back a very nasty e mail (not copied to the tribunal obviously) and said "An employer does not have to prove by evidence that a theft has taken place, but that he reasonably believed that it had and that the employee had participated." I understand that the employer does not need to have the same level of proof as a criminal court but does he not even need to prove that anything was actually stolen? It seems to me that he might as well say that because my friend went to the train station that he stole a train - no he didn't, it wouldn't fit in his pocket! I realise that if the theft had been from the employer that things might be different as he would know for certain that something had gone missing but as the employer does not have any control over the customer or his activities this seems grossly unfair. Any help or comments would be gratefully received. Lizzy