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  1. Hello all I have been dealing with a number of irresponsible loans lent to my sister who suffers from dreadful mental health that total £40,000 in just a few months One of those is with a payday lender for £400 I put forward a complaint on her behalf and they asked for a copy of her passport and a letter authorising me to make the complaint. I have provided both twice. She has signed the letter that states she gives me authorisation to make the complaint and for the written outcome to be addressed to her by letter to her address I have asked for the outcome of the complaint to be addressed to my sister. However they are being very difficult and asking me for my details, date of birth and address, but I have stressed that whilst I am making the complaint on her behalf and have sent in medical documents that show she is mentally very poorly they keep changing the goal posts and making this very difficult. I have been able to make complaints on her behalf to a number of financial organisations but not come across such a string of emails since the first week of June. They keep changing the requirements and send email responses three to four days later with a new request Is this right because it does not feel so and its just adding to the stress of trying to sort this mess out
  2. Im currently being treated through the NHS for a meniscus repair . So far I've had 2 operations, steroid injections,gel injections and hours of physio. Luckily, I have a protected payments scheme through my employer which means, now the sick pay has ran out, I get a substance payment through the pension scheme. Im currently looking at a termination due to sick time off. I'm caught in a catch 22, the NHS wont sign me off till the knee stops swelling, my employer wont allow me back till I'm 100%. There's no other jobs to be had which can accommodate me and I will only be able to do my old role which is 12 hour shifts, stood all shift. Ive spoken with my Union and my rep said she deals wit this all the time, people lose their jobs through the NHS and long waiting lists. I'm just wondering if this is factually correct ,as I have a full time position, an exemplary sick record prior to this and through no fault of my own I'm looking at being on the dole with a dodgy knee. I feel panicked as I cannot plan for my future due to everyone else making decisions for me beyond my control. Is it just a case of 'tough' or am I being given bad information. No termination process h as begun, but my rep has stated 'they'll be looking to get rid of you ,if they haven't written you off already, due to your sick record' I feel completely helpless and broke
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