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  1. I bought a "Hell's Kitchen" Pan Set from Studio about 6 months ago. 2 days before Christmas, they sent me a product recall for the pans, informing me that I should stop using then immediately. This, just two days before cooking the most stressful meal of the year! No replacement, no apology, nothing! Recall Letter The second letter they sent stated they wanted everything back (pans, roaster & utensils etc). They have said if I don't return everything, I will not be refunded. I replaced the pans but did not consider that they would want the items that were OK back. I discarded all of my old utensils when I bought this set. The second letter which I've received this morning informs me someone will collect the set within the next 7 days. I'm really unimpressed with the service and would appreciate peoples thoughts on the matter.
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