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Found 7 results

  1. It's only taken them 20 months to tell me this. I applied for council tax online in Feb last year and got a letter in standard size print. Ok, fair enough, there's no option for letters to be sent out in large print. I spoke to someone in the council and asked for my letters to be in large print. I was told this would happen. It never has done. I've asked every single time I've received a letter and have been told each time it would happen. In August, I was told they had put something on my file stating that I needed my letters in large print which someone had missed. I was then told that they'd put a pop up on screen, which would mean you couldn't miss it. I put in a complaint. The response was it's not possible to provide letters in large print because of the software used. But they then said "Whilst individual letters can be presented in a larger font size if they are copied to an application like Microsoft Word, this would only be possible if your claim was being reviewed by a Housing Benefit assessor." I was told to print the letters out myself. But why should I? if I wasn't disabled, they'd send the letters to me in a format I could read.
  2. Made a complaint to FOS about paypal. Just got a reply. Seems like the adjudicator's provisional conclusions. He's found paypal had done no wrong. Here's what it says on the bottom of his email: Notice the change in font size, when it says "But If you don't agree with what I’ve said, please let me know why by 6 February 2017. I’ll look at any new information you give me and let you know what I think." I had to really strain my eyes to read this. Surely this is a nudge tactic by the FOS to close-off complaints.
  3. The small print on some insurance and banking products is only understandable to post-graduate students, a consumer group has said. Fairer Finance also found that a third of all insurance policy documents were written in language only accessible to those educated to university level. It compared terms and conditions in 280 documents to a range of reading score formulae. An estimated 16% of UK adults have a reading age of 11 or less. The research found that no insurance policy documents could be understood by someone with an education level equivalent to an 11-year-old in the first year of secondary school. http://www.bbc.co.uk/news/business-34807020 Insurance and banking customers need a PhD to understand the small print http://www.fairerfinance.com/press-releases/insurance-and-banking-customers-need-a-phd-to-understand-the-small-print
  4. Which? survey finds just 10% of people wade through a bank's terms and conditions when opening a current account. Consumers are unable to make sense of banking small print even when given unlimited time to try to understand it, research by Which? has shown. When the consumer group asked a selection of its members to answer five questions on the printed terms and conditions of standard current accounts from Barclays, First Direct, Halifax, HSBC, Lloyds TSB, Nationwide, NatWest and Santander, no one could answer all the questions correctly. One person took 17 minutes to correctly answer a question on First Direct's small print, and another took 15 minutes on Halifax's T&Cs. In total the group managed to answer an average of just 59% of questions correctly, with Lloyds TSB faring worst (53%) and NatWest's T&Cs understood best (67%). Particularly perplexing T&Cs included the First Direct small print which read: "The cut-off time is the time before which on a business weekday a payment or payment instruction is treated as received by us on that business weekday." In plain English, this means if you miss the cut-off time for making payment, it won't be processed until the next day. The results suggest banks are not doing enough to make small print short and easy to understand, Which? said. Chief executive Peter Vicary-Smith added: "It is completely unrealistic for banks to expect their customers to plough through 30,000 words of financial jargon and small print. "Banks should drastically reduce the length of their terms and conditions so that their customers are not put off from reading them in the first place." HSBC topped the table for the longest T&Cs, running to almost 30,000 words, which would take an average person more than an hour-and-a-half to read. First Direct and Halifax would also take more than an hour to read with their T&Cs running to more than 20,000 words. A separate Which? survey of about 1,500 people found that only one in 10 had waded through the T&Cs when they opened a current account. Link: http://www.guardian.co.uk/money/2012/nov/21/customers-baffled-bank-account-small-print
  5. Hi Recently bought a 42 inch TV from Currys on finance Currys just rang me today, they need you me to go over and sign the finance agreement again, cause when they printed the copy to send to the finance company the printer had run out of ink so it was incomplete What should I do? Could I refuse and get a free telly??
  6. Budget airlines, phone companies and gyms could be forced to make the small print of contracts clearer under proposals to reform the law. Loopholes used by companies to bury extra charges and payments could be closed under plans unveiled today by the Law Commission, the independent legal review body. If successful, the proposals would mean consumers would be able to challenge companies over extra fees and clauses if they were not displayed prominently and transparently. http://www.dailymail.co.uk/news/article-2178533/Why-small-print-soon-little-clearer-everyone.html
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