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Found 7 results

  1. It's only taken them 20 months to tell me this. I applied for council tax online in Feb last year and got a letter in standard size print. Ok, fair enough, there's no option for letters to be sent out in large print. I spoke to someone in the council and asked for my letters to be in large print. I was told this would happen. It never has done. I've asked every single time I've received a letter and have been told each time it would happen. In August, I was told they had put something on my file stating that I needed my letters in large print which someone had missed. I was
  2. Made a complaint to FOS about paypal. Just got a reply. Seems like the adjudicator's provisional conclusions. He's found paypal had done no wrong. Here's what it says on the bottom of his email: Notice the change in font size, when it says "But If you don't agree with what I’ve said, please let me know why by 6 February 2017. I’ll look at any new information you give me and let you know what I think." I had to really strain my eyes to read this. Surely this is a nudge tactic by the FOS to close-off complaints.
  3. The small print on some insurance and banking products is only understandable to post-graduate students, a consumer group has said. Fairer Finance also found that a third of all insurance policy documents were written in language only accessible to those educated to university level. It compared terms and conditions in 280 documents to a range of reading score formulae. An estimated 16% of UK adults have a reading age of 11 or less. The research found that no insurance policy documents could be understood by someone with an education level equivalent to an 11-year-old in
  4. Which? survey finds just 10% of people wade through a bank's terms and conditions when opening a current account. Consumers are unable to make sense of banking small print even when given unlimited time to try to understand it, research by Which? has shown. When the consumer group asked a selection of its members to answer five questions on the printed terms and conditions of standard current accounts from Barclays, First Direct, Halifax, HSBC, Lloyds TSB, Nationwide, NatWest and Santander, no one could answer all the questions correctly. One person took 17 minutes to correctly answer a q
  5. Hi Recently bought a 42 inch TV from Currys on finance Currys just rang me today, they need you me to go over and sign the finance agreement again, cause when they printed the copy to send to the finance company the printer had run out of ink so it was incomplete What should I do? Could I refuse and get a free telly??
  6. Budget airlines, phone companies and gyms could be forced to make the small print of contracts clearer under proposals to reform the law. Loopholes used by companies to bury extra charges and payments could be closed under plans unveiled today by the Law Commission, the independent legal review body. If successful, the proposals would mean consumers would be able to challenge companies over extra fees and clauses if they were not displayed prominently and transparently. http://www.dailymail.co.uk/news/article-2178533/Why-small-print-soon-little-clearer-everyone.html
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