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Found 4 results

  1. It's only taken them 20 months to tell me this. I applied for council tax online in Feb last year and got a letter in standard size print. Ok, fair enough, there's no option for letters to be sent out in large print. I spoke to someone in the council and asked for my letters to be in large print. I was told this would happen. It never has done. I've asked every single time I've received a letter and have been told each time it would happen. In August, I was told they had put something on my file stating that I needed my letters in large print which someone had missed. I was then told that they'd put a pop up on screen, which would mean you couldn't miss it. I put in a complaint. The response was it's not possible to provide letters in large print because of the software used. But they then said "Whilst individual letters can be presented in a larger font size if they are copied to an application like Microsoft Word, this would only be possible if your claim was being reviewed by a Housing Benefit assessor." I was told to print the letters out myself. But why should I? if I wasn't disabled, they'd send the letters to me in a format I could read.
  2. Made a complaint to FOS about paypal. Just got a reply. Seems like the adjudicator's provisional conclusions. He's found paypal had done no wrong. Here's what it says on the bottom of his email: Notice the change in font size, when it says "But If you don't agree with what I’ve said, please let me know why by 6 February 2017. I’ll look at any new information you give me and let you know what I think." I had to really strain my eyes to read this. Surely this is a nudge tactic by the FOS to close-off complaints.
  3. Hi Recently bought a 42 inch TV from Currys on finance Currys just rang me today, they need you me to go over and sign the finance agreement again, cause when they printed the copy to send to the finance company the printer had run out of ink so it was incomplete What should I do? Could I refuse and get a free telly??
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