We walked into our local Kidderminster Staples to buy some printer labels. We saw them advertised on the website for £11.99.
We were surprised therefore that they were £17.99 in the store. When we queried the price, the assistant told us that they would price match any website price. Sure enough they offered us the same price, buy stated that they needed to charge delivery for the same amount as the website, which would be £3.48, making the product a total of £15.47. We were in the store with the box of labels in our hands, ready to buy and they were charging us for delivery?
To make matters worse if we ordered online and used click and collect, there would be no charge for delivery. So we could go home, buy online and return the next day and collect the exact same box we held in our hands and get it without a delivery charge.
Needless to say we have raised this several times via twitter, for them only to respond by sending us to their price match terms. Having read their price match terms there is nothing mentioned about click and collect, which they claim is not covered by the price match feature. But the terms do say that if a competitor has not charged for shipping then they would match the price without shipping charges. Well the website is a competitor to the store, as after all why are they offering price match against their own website?
I would certainly conclude that their practice is not consumer friendly and they are misleading the consumer significantly. If you are buying from Staples, I would highly recommend the click and collect route to avoid delivery charges.