Thought I'd post this for everyone who's had experience of Harlands pretending to be a DRC so you all could have as a laugh!
I cancelled my gym membership at my local gym for health reasons in February.
Harlands, who were handling the finances for the gym, asked for proof from my doctor which I provided.
It then took them TWO MONTHS to agree to cancel my membership early.
Now they are chasing me for two monthly payments of £24 which equals £48 covering March and April
because it took them that long to decide to accept the medical evidence I provided.
PLUS they are now also chasing me for the usual unlawful 'administrative charges'
which they add every time someone in their so called
'collections department' decides to fart.
ere's the text of their rambling email to me which is their so called expert 'version' of events.
Sorry it's soooooooooooooo long, but have a laugh on me!:
"Further to your email of 13th July 2015;
we apologise that there has been an error in calculating your balance.
To explain how this has happened we should like to initially point out that the email you refer to
receiving was not sent by Credit Resolution Services.
We have been employed to deal with this matter only from 8th July 2015 onwards.
Prior to that date the matter was being dealt with by the customer service department of Harlands.
As a debt recovery company,
negotiation is a significant portion of the work we carry out and as such we need the ability to easily amend the balance stated.
This is not the case with Harlands who were employed merely to collect the payments due under your agreemen
t and administer any requests for cancellation.
Harlands can only close a file in one of three ways;
by collecting the full amount remaining,
by cancelling the full amount remaining or
by passing the full amount that remained to CRS for further action.
At the time your payments stopped you had eight instalments remaining to be paid on the minimum term you agreed to.
Cancellation can be granted prior to completing the minimum term in certain circumstances provided sufficient proof is received.
Cancellation of your membership was not granted,
however, until after your March instalment became due, meaning that you were still in arrears of two months.
Harlands could not close the file by collecting the full amount remaining because six of the eight months were NOT due.
Harlands could not close the file by cancelling the full amount remaining as two of the eight months WERE due.
Harlands therefore pursued you for the two months outstanding plus charges applied in line with the terms of your agreement
in the hopes that once paid the full amount remaining would relate to payments which were not due
and the file could be closed by cancelling this amount.
Because you have not paid this, however, Harlands have passed the full balance (including the six months which are not due) to ourselves to collect.
Because you have drawn our attention to this fact we have reduced your balance accordingly.
As such you are no longer liable for 6 x £24.00 membership fees (£144.00) and we have also reduced the additional fees applied to this balance by £24.22.
You remain liable, however, for £174.50, consisting of arrears already due on the date your evidence was received
and additional fees applied in line with the terms of your agreement.
Clearly this amount is greater than £88.00 but we should like to point out that Harlands email of 18th June
does not in fact state that your balance is £88.00 as you allege.
It instead merely quotes an earlier letter which stated that you should pay your arrears of £88.00 by 5th May 2015 to avoid further charges being applied.
You failed to make this payment and so a further £20.00 administration charge was applied on 8th Jun
e in line with clause six of your agreement (it was this that prompted the email correspondence you refer to)
and on 8th July 2015 you have become responsible for our collection fees of £66.50 in line with clause eight of your agreement
to cover our client's costs in employing our services.
For the above reasons we must advise that the balance of £174.50 is correct and due.
We are prepared to offer a further discount on this balance and accept the reduced sum of £114.50 as final settlement
if you are able to pay this in one lump sum, within 7 days of this correspondence.
Payment can be made by Credit/Debit card by calling us on 01444 449165.
Alternatively, cheque/postal orders should be made payable to Credit Resolution Services
and sent to CRS, 2nd Floor, Rockwood House, 9-17 Perrymount Road, Haywards Heath, West Sussex, RH16 3TW.
A payment plan can also be set up if you are unable to settle in full, although we do charge a little extra for this.
If you are experiencing financial difficulty, there are organisations who offer free debt advice and assistance such as
Step Change (0800 1381111),
National Debtline (0808 8084000) and
your local Citizen Advice Bureau.
Please ensure a payment or response is received within the next 7 days, so we can avoid further action being taken.
Good wasn't it! They obviously haven't got anything better to do with their time!
Am I the only one who has no idea what they're on about?
Presumably I should just ignore this as they have already agreed to cancel my membership in April
and obviously there's no way I'll be paying their so called 'administrative charges'?
However, am I still liable for the £48 covering the two months between my notification and their cancellation in April?
I could just pay this in full and final settlement and tell them to go away but then again why should I,
when they add those extortionate charges which so many people just pay because they get frightened?
Any advice gratefully received.