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Found 4 results

  1. Just by way of a change on this forum I thought it would be fair to point out when a company gets it right. Put in a claim for delayed flights at around 11pm six days post journey and by mid afternoon the next day the airline came back saying they had investigated, the flight was delayed by 3 hours 12 minutes due to operational reasons, this was within their control and considered non-extraordinary circumstances under EU law and they would be paying £440.26 (£220.13 per person) into the bank account of the details you gave within the next 14 days. They've also agreed to an extra £6+ for extra expenses because the vouchers they gave out weren't adequate. This isn't a prestigious airline with expensive ticketing. It's Easyjet and it was a short hop costing approx £60 per ticket. I think they deserve a public pat on the back. Yes, they should all get it right all the time but they don't. This lot did this time.
  2. Hi all I have been having a lot of financial problems for the last few years, Things got on top of me, and I have let things slip. Well as I have said I am with British Gas, I recently looked at my on line account, and was horrified at the amount of charges. £413 in total. I investigated, to find out that they were for warrant fees, and Debt collection visits. All but 3 I was not aware of. So I challenged B G over this, I am pleased to say that I have now had just over £300 credited back to my accounts So please keep a check and challange everything it is worth doing. Leakie
  3. So, Seeing as a lot of people on here have a gripe to air to the world, I thought it'd be nice to post a bit of praise. I've banked with Metro Bank since the spring time and I've had nothing but good experiences with them. Since opening their branch in Cambridge, many Main Stream customers of Barclays/Natwest/Lloyds and TSB have been switching over due to the 12hours opening times, Sunday and Bank holiday opening and the general level of service offered by the staff. I work as a Bus Driver, so the amount of time I spend in the city centre is high. Being a Metro Bank customer gives me a good chance of being given change in whatever denomination that I wish for, so most Bus Drivers now have a Metro Bank account (They'll also make coffee for you if you so wish, which is nice on a cold morning!). The call centre is good and open 24 hours, unlike Barclays which seem to close at 23:00 unless you pay for your bank account. I've had to recall a few transactions under the debit card guarantee which has been easy to do and when they were late paying it back to my account, got given £10 for the inconvenience. I was also given £20 for my ISA account being inaccessible for 48 hours which I thought was pleasant, seeing as I didn't need the money at the time. The online system is pretty easy to use and the mobile app is getting there, and I just find most of the facilities on all channels easy to use. So far me and my partner have accounts, and we're known on first name terms in branch by all members of staff. The only downside is that there's no branch at home when I visit my family, but that's soon changing. All in all, I hope to see many more metro bank stores opening as they're a genuinely reasonable business to deal with from Joe Average's point of view.
  4. http://www.consumeractiongroup.co.uk/forum/showthread.php?452689-Children-s-charity-bosses-praise-town-hall-over-decision-to-stop-bailiffs-calling-on-families-with-kids-at-home-Manche For the full story http://www.manchestereveningnews.co.uk/news/greater-manchester-news/childrens-charity-bosses-praise-town-10110772
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