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On 26th June we parked in Wetherby Services, arriving at 0153hrs and left at 0456hrs. We genuinely didn't see the signs regarding parking regulations, 2 hours free parking etc. It was dark, we were on unfamiliar territory, the driver and passenger were both very tired. We received a Charge Notice dated 6th July, with photographic evidence of us arriving and leaving. Charge is £60 if paid within 14 days, or £100 thereafter. On 9th July, we wrote to them, saying that the registered keeper did not believe that CP Plus had the authority to make contracts and demand monies in their own names. Posted Special Delivery. Letter dated 23rd July received on 27th, saying amount outstanding now £100. In payment not received within 14 days an initial debt recovery charge will be incurred. Letter dated 27th July, received today (30th) acknowledging and rejected our appeal, and providing us POPLA code. We now have another 14 days from date of letter to pay the £60, or thereafter £100. We understand that we exceeded the 2 free hours, but £60 seems excessive, given that we were parked in a designated space, and there was plenty other spaces free for others to park if needed. We didn't actually intend to stay as long as we did, but having driven for 5 hours and encountered numerous road closures and diversions, we fell asleep for longer than planned. We did use the toilets at Wetherby, although didn't buy anything in the shops given the time of day. Where do we go from here? Is there a template letter? Or is it a case of writing to them, outlining that we genuinely didn't see the parking restriction signs and appealing to their better natures, based on the fact that the driver stopped in the interests of road safety, as his passenger has cancer and needed to rest. All true. Todays letter gives us the POPLA code and web address to contact, also says if we prefer to correspond by post to contact their appeals office and they will send the necessary paperwork. Is it best to correspond by post, rather than electronically? Hope someone can assist, even if it is just to say "stump up".