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  1. Both my phone and broadband have been giving problems which I first reported to Plusnet on October 15th. Our experience: 1st engineer visit: nobody came but they reported they had and the fault was fixed 2nd engineer visit: the engineer was rude and made the buzz on the line worse 3rd engineer visit: came, tried and said you get a buzz on the line with wireless: we hadn't for the previous 20 years! 4th (Underground) engineer: said he'd fixed it, he hadn't 5th engineer: didn't turn up The service people give the appearance of competence but that has not been out experience
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