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Hi All, I was wondering if someone would be able to help me in this situation. I am having issues with the Pitman Training Course that I’m currently enrolled on. I enrolled on my Advanced ECDL/Executive PA Course in September 2014. So you can Imagine how shocked I was when in February 2015 the Pitman finance department in Croydon contacted me to say my account was in default. They stated that it had been so for 6 WHOLE MONTHS! When asked why they had not contacted me earlier to bring the matter to my attention. The response I recieved was “we had a backlog…we were poorly and unwell” etc. I felt very angry and upset as a result of this I left the centre and went home. I kept trying to call the accounts department as I thought of some suggestions on how I can resolve the account and continue my studies but it goes straight to Voicemail, I have left emails, called the office and when asking Head Quarters about the next procedures they simply distanced themselves from the situation going on to state Pitman Accounts in Croydon were a separate company and just advised me to keep trying. I emailed Patricia Porter at Croydon and had left my details, but no attempt whatsoever had been made to contact me. After attempting to call Pitman again today I was placed on hold to wait for someone in the accounts department. I was then informed “Sorry they’re all in meetings”. Then very coincidently the financial controller Patricia Porter at the Pitman Croydon Centre messages me less than a minute after the call with the one line email response below: “Dear Alesha I am away from the office today. Regards Patricia Porter” Immediately I messaged Patricia back and asked “Who can I speak to regarding my account in your absence?” I received no response at all. Exactly how do you treat a student with an attitude like that? I’m so disappointed by this lack professionalism and can’t believe I have to resort to an online post to try and reach out for advice. It is so off putting when you have an organisation with an attitude of “We won’t accept or return your calls when there is a problem…But we will be glad to accept your money anytime!” I have made every effort to reach out to them to no avail and I would really like to get further advice on what I can do about this situation as I find the accounts department in the Pitman Croydon very uncooperative,unreasonable and utterly irresponsible! Regards, Alesha