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Found 11 results

  1. Hello, 20th January I received two phone calls from one number. 21st January, the same number called me. Upon answering, the vodafone rep asked me a few questions about my phone, what i use it for etc etc. After explaining to the vodafone rep that I work night shifts and her call woke me up, she persisted in asking me questions. I answered a few more questions and could feel myself waking up even more... In the end, I became annoyed and told the rep that I am going to have to end the call because I need to sleep in preparation for my night shift. The rep still persisted in asking me even more questions!!!!!! So, I become more annoyed and ask to speak to a manager or supervisor. The vodafone rep apologised and said all managers are busy, but someone will call me back. No call was received. My question: I have contacted vodafone for a PAC code so I can keep my number and move to a mobile supplier who does not contact its customers with sales calls etc. But now that Vodafone have my number, am I likely to receive calls from them in the future when I am with my new provider? I know this may not seem a huge problem to some people, but as I work nights and need as much sleep as I can in the day, I do not want vodafone to persist in calling me!
  2. Hi folks, Back in January (actually 6 months ago today) I bought a SIM free Motorola Moto G phone from Phones4U to replace a faulty Samsung Galaxy S3 which I was told was no longer covered by warranty due to a small crack in the case (that's another story altogether :-/). Anyway, the phone worked great for a couple of months, for the cost (£150) it was a great purchase and did everything that I wanted. However, about 2 months ago it started to develop an annoying issue. Basically the battery was draining really quickly. If I disconnected it from a my laptop (the phone was only supplied with a USB cable, no charger) or USB charger it would sometimes drop from a battery level of 95% to 1% and then shutdown. Other times I would take the phone out of my pocket, it would be working fine and then suddenly when I started using it the phone would go off. It also gets stuck in reboot loops when plugged in where it would try and start up and then get so far and reboot again and do this about 5 or 6 times before starting. I did some research and it seems that the bug is related to the version of Android which is on the phone (Kitkat 4.4.2). Looking into it further Motorola did release a Kitkat 4.4.3 update which fixed these issues, but then was found to have a security issue so it was withdrawn, the next version (Kitkat 4.4.4) hasn't yet been made available. I took the phone into the Phones4U store today and spoke to one of their technical support staff over the phone. The sales advisor in the store went through a factory reset which hasn't fixed the issue. They advised a repair would be 2 to 4 weeks (which seems a little bit crazy to me). The only other option they suggested was that I could buy a new phone or take out a contract to get a replacement phone (something I'm not prepared to do). The phone is pretty much useless unless it's plugged into a charger (not an issue if I'm at home or at work) but when I'm out away from a power source the phone will run for about 5 minutes and then just go off. If it wasn't for these issues I'd be happy with the phone, it's a great little device apart from those issues, does everything I want it to, I'm just getting to the end of my tether having put up with this issue for so long, all I want is to get the phone replaced, either with the same model or a comparable model of the same sort of value (if they gave me a credit note it would at least mean I could get a different phone from them). So I wondered what the next option would be? Ta, Rob
  3. Hello all, I am not sure I am writing this thread in the right section, if not, please apologize. I have a doubt about a behavior of Phones4u customer service. I submitted some days ago a complain about a bad treatment I had in one of their shop. They answered me apologizing and offering me a refund of what I spent in their shop. To refund me they asked for my account number and sort code to process a Bank transfer. As I don't trust so much to provide these kind of information via email I asked them to limit the risk if instead of my regular Debit card I could provide the data of an Orange prepaid Mastercard to make the transfer. They answered me few minutes ago, saying that they cannot transfer money over a SIM card (they didn't even get the difference between an Orange Sim card and an Orange prepaid Mastercard) but the serious problem is that they provided me my bank details (that obviously they had stored for my previous purchase) via email asking simply to confirm them so that they can process the payment. Please note that they provided my sort number completely and my account number hidden except the last 3 numbers. Now I am wondering? They can do that? They can provide sensitive data with such simplicity? I first contacted them without provide any kind of information proving my identity, so what if I were a [problem]mer looking for someone sensitive information? Suggestions & advices? Thank you very much in advance.
  4. Hi I bought a sim free mobile 13 days ago, and the wireless has not been working for 2 days now. I called into the store where I purchased it from today and they told me to phone tech support, which I did, then the adviser in the store spoke to them and he then said it was working see you later kind of thing. I get home and its still not working, so I phoned tech support and they say they have no log of the call from earlier, but done a factory reset on it and it still wont work. The lady on the phone gave me a call log number and says they will exchange it in store tomorrow. I phoned the store and they said they will have to go through it all again before exchanging it. I think they will try and fob me off again, so I am wondering what are my rights, just in case they do. Many thanks in advance.
  5. Hi all, Please may i have advise; the following is an email i sent to Phones4u on on the 16/12/2013 Thank you ---------------- Good Morning, My misses visited your Hounslow high street store on 05/12/2013 in order receive advice or a resolution on what appears to be a very common issue with the Samsung SII, the issue began on 03/12/2013, whereby the phone remained permanently in airplane mode. Your store advisor took a brief look and commented as follows (Actual quotes) 1.“It’s finished” 2.“It’s Gone” 3.“Not working” 4.“Gone” 5.“Sorry it’s finished; No warranty left, only 1 year” 6.“If you pay £80 we can try to fix, but not guaranteed, pay us £40 we will try!” 7.“You can buy a new phone, your contract finish in 5 days!” Later that evening she described the conclusion of the store visit: I replied “Warranty has expired… that’s it! We can't do anything!” We visited carphone warehouse (14/12/2013) which happens to be directly opposite the actual Phones4U shop in order to purchase a new phone; we proceeded with the 2 year contracted Samsung Note III. Before we walked out of the store with the new phone we kindly asked the repair individual if he could take a quick look at the Samsung SII, he said “yes no problem” and for no charge he tried to connect the phone, whilst downloading Samsung KIES to his PC he revealed “All Samsung’s have a two year manufacturer’s warranty, you should pop over their!” we were absolutely dismayed as we were told by Phone4U we have no warranty. We promptly walked across the road into Phones4u and explained the situation; they said “yes no problem”, “Take a seat” and immediately dialled tech support which resulted in an authorised warranty repair. We now have a new phone which we can’t return unless faulty; and an existing phone which will be repaired within a week; the original intention was to use the existing phone with a pay as you go sim card. We were intentionally misled by your staff which has resulted in an unwanted new Phone at an unnecessary two year cost of £800. Thank You ***** ******** They have offered a £25 good will gesture. Second email sent 17/12/2013 Forename: **** ***** Surname:****** Address:** ****** Avenue, **** **** Evening Mobile:******* Sim cardNo:************** IMEI No::************** REF::************** Retailer:209 High Street, Hounslow,TW3 1BL Sales Person:Bhavin I would also like to point my wife has highlighted other rather alarming comments mentioned by the advisor. Such as: 1) Its completely gone 2) Nothing anyone can do 3) You have no warranty left 4) Its a very bad problem 5) its finished She was also left without a phone whilst our son contracted a possible case of meningitis, she was not able to call an ambulance, unable to call me, and she was unable to coordinate the collection of out other son from school. Records available. Thank you. They again said thier is nothing they can do and still offered £20 Final email send 18/12/2013 I have no option but to contact trading standards + legal advice + online consumer protection forums. This is a very serious case of misconduct. Cost to us has been huge 1. Overlap line rental £30 2. Unnecessary mobile and contract £800 3. Taxi to take child to hospital £45, couldn't contact me. 4. Unwanted phone and mobile 5. Serious consequences for my sons due to the inability to communicate 6. All contacts deleted by your in store staff 7. Time taken to search for an alternative phone 8. Cost of accessories My wife would like to sue phones4u based on point 5. Please see: Consumer Protection from Unfair Trading Regulations (2008). Response, they have denied all responsibility andhave stated some phones have a 1 year warranty. There is nothing we can do…. Good bye! That’s it. Please could someone help me with my options, Thank you all.
  6. Hello all, Long time lurker, first time poster. About 18 months ago, I upgraded my sim only deal with O2 via Phones4U to a two year full contract (with 'free' phone). At the time, I felt the upgraded fee was a bit pricey, but I was told there was an option to reduce the fee after a year, and upgrade my handset for 'loyalty' somewhere indeterminate down the line. It became readily apparent that the phone I was given as part of the deal was an absolute travesty (very cheap HTC model -with, at the time, surprisingly decent reviews online, in my defence). However, I dutifully waited, and asked whether I might upgrade it when 12 months had passed. I was told that I'd get an option to upgrade at the end of the contract. I then asked about reducing my contract fee, and they said the only I could pay less was to extend my contract for another year (losing my 'right' to upgrade in the process). In short, I'm now in a position where I'm having to pay an extortionate amount of money every month for the pleasure of owning a crappy phone that barely works, and I'll have to prolong the agony of using it if I want to pay slightly less every month. Is there a way out of this? I've considered simply writing to them to say I'm cancelling the contract, cancelling the standing order and starting afresh, which is probably incredibly stupid but I'm at wit's end (first world problems, I know). Any help with this would be greatly appreciated. Best, LD37
  7. Hi, on August 10th I was in my local Phones4u store and signed up for a contract with Orange. The first sim card the sales assistant put in didn't seem to work when she tried to register it and so put another in. The following day I went online and tried to register at Myorange but coudn't gain full access to my account. I then rang Orange and was asked usual security questions but was told that the phone number wasn't registered to me but to Mr X (name omitted for security). The Orange customer service advisor gave me his phone extension and said to tell the shop to ring him about registration error and he would sort it out. I went back to the shop and was told they weren't allowed to contact Orange on the phone number i had given them. They instead registered and gave me another sim card. I contacted Orange to see if everything was okay now but that phone number was also put on the account of Mr X. The Orange advisor said he would pass the matter to their fraud department but stated that he thought it was registration error. He also said fraud dept. would get in touch within 7 days. I also contacted Phones4u customer services and they said I would hear back within 5 working days.Never heard back from either ! Last night I managed to contact Orange at a UK call centre. The chap I spoke to said he normally did upgrades but was very interested in what had gone on . He told me that as well as putting 2 phone numbers on someone elses account, that on the 20th August they had put the oriiginal phone number with my name and account number on a phone with different IMEI. Also that it was a different type of contract to mine whichh had unlimited calls etc. He put a block on this phone and advised me to cancel contract at Phones4u. I have told my bank to cancel direct debit although they haven't received any request for payment yet . As the first payment was due yesterday I thought I would have another look at my Orange account online. There in front of me was the account of Mr X showing my 2 numbers as well as his account billing for the last few months. Big security breach here ! I am in the process of writing a letter of complaint to Phones4u as I would like to terminate the contract. Any advice on what to write would be helpful and whether I have good grounds for cancelling.
  8. 11 months ago I took out a contract via Phones4U with Orange for a Galaxy Note. Shortly afterwards I closed the cover on a bunch of keys in my pocket, causing a crack on the edge. OK my fault, my problem. A month ago, the phone "thought" it was charging when it wasn't even plugged in, causing it to light up in the middle of the night and drain the battery. Also the charging started getting worse and worse, eventually it was so bad that just surfing with it plugged in would drain the charge in 2 hours. I tried different chargers. In the end switching it off and leaving it to charge overnight gave it only 24% charge. I returned the phone to the Phones4U shop to be repaired under the 24 month warranty. I then received an extimate for £120. I telephoned the Repair Centre who aid that was for repairing the screen. They tried to explain that the cracked screen voided the warranty but paying the £120 would put it back in warranty. I read the Terms & Conditions and fair enough, the warranty does not cover repairs to damage or defects caused by physical damage. Fair enough, I don't want the physical damage repaired. Many many phone calls and visits to to the shop ensued, The phone has now been returned "as the repair centre was unable to contact me". I am peeved off on 2 counts:- 1) I resent them trying to force me to pay for a service I don't want. 2) They are trying to get out of honouring the warranty. It is over 6 months but I believe the phone is not fit for purpose; it doesn't make calls, receive calls, surf the internet or play music etc reliably now for more than a few minutes. All I am getting is that the warranty is void. I must say that the charging problem is not caused by any physical damage. Any suggestions where to take it now?
  9. Hi all, I went into this shop on my way home and i need to point out that i was very very drunk (one of those days!) Anyway, i got roped into a contract, i cant even remember what happened really, even the signature on the contract is nothing like my signature!!!... To top it all off the phone reception in my house is terrible. I only "signed" for this thing on the 17th......what chances do you think ill having of getting out the contract?? There is still as new and I have all the accessories
  10. Upgraded 7 days ago today via phones4u but my apple iphone is faulty. They have agreed to exchange it for a new one but I have to send this one back before they will send me a new one. I have explained the problem with this - ie 5 days with no phone but they say this is the only way forward. I have asked to cancel the whole thing but they refuse. Surely if the handset is not fit for purpose and I ordered over the phone, there should be a way to cancel altogether?
  11. Hi, About a year ago I bought a Sony Ericcson Satio Vodafone contract with Phone4u from their store in my local town. £40 a month (this was my 1st mobile phone contract). The next day, I realised my mistake at making this purchase due to my current financial situation (loss of job) and so went into the phone4u shop to with the phone still packaged and undamaged, I stated I had made a mistake and asked for a refund. They then said sorry but we've introduced a new in store policy stating that we will not give refunds and they said that I would have to wait out the full 2 year contract in order to cancel. When I got home I made various phone calls, Vodafone told me that they were fine about me cancelling the contract but phone4u wouldn't allow it. It is now a year ahead and my finances are getting slim. Is there anyway I can cancel the contract or reduce the monthly cost down from £40 a month? Thanks, Marcus
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