Getting married soon and ordered a personalised cake topper. When it came it was not really the same style as the photo example. Specifically, the "Mr" and "Mrs" are not at different levels and the first letter of our surname is not overly large as in the example (see below) The example pictured is as so: The one we got looks like this (click for bigger): [ATTACH=CONFIG]54567[/ATTACH] Emailed the seller the asking if she could make one with the above features, reply was: Thank you for getting in touch, I apologise for the long delay in getting back to you. We are sorry to hear you are unhappy with your order. I have had a look at the photograph you have sent to us, and can see that the way the & has been placed is due to the letters included in your name. Because of the L we are unable to have the exact same design as Mr and Mrs Smith. We are always happy to send a proof before processing an order if this is requested. Unfortunately we are unable to send a replacement free of charge as this item is not faulty or damaged. However we would be happy to include 25% discount on a new order. I replied with: I understand that each design will be different due to the different letters in various surnames and it is unfortunate that ours didn't allow for the usual style to be applied. What really attracted us to your design was that it had multiple levels of words (The "Mr" high up, stylish large "&" followed by a lower level "Mrs". The surname also had a large Capital which balances out/matches the large "&" sign). I'm sure you can understand why we are slightly disappointed with the end result, as it has very few of the advertised example's features. If it is not possible, as you have said, to create a topper with a similar concept to the example using our surname; then can I regretfully request a refund. I don't like to ask, and I am more than happy to cover the original postage costs. She said: Thank you for getting back to me, unfortunately as this item is a personalised item we are unable to offer a refund or exchange. However as a gesture of goodwill I can either refund you 25% of the order or we can offer a 25% discount on a new order with another design. So, It is a personalised item, but it doesn't really match the example. Am I entitled to my money back? or is the 25% off actually more than generous? I'm just interested more than anything, as to whether she's right or not.

Make a child’s Christmas and raise money for the NSPCC Santa Claus is coming to town! But before he does, Father Christmas is sending personalised letters to children to confirm his annual visit and raise excitment even higher. The NSPCC's Letter from Santa fundraising initiative gives parents, grandparents and anyone else the chance to nominate someone special to receive a magical Letter from Santa for a suggested donation of £5. The letter is personalised with the child's name and age and confirms his sleigh stop in the child's home town to wish everyone a merry Christmas. The letter is written in a hand script font and is beautifully illustrated on quality colourful paper. The envelope shows that it's been safely delivered through 'express Rudolph Mail'. http://christmas.nspcc.org.uk/santa?utm_source=google&utm_medium=cpc&utm_term=nspcc_father_christmas_letters&utm_content=Letter%20from%20Santa_Exact_DO_143701&utm_campaign=christmas%2b2013&ac=143701