hi im mike .. me and my partner are both disabled my partner is deaf and I use a wheelchair we have had several years of troubles with british gas from eronious transfers , them trying to force us to pay gas and elec bills for houses we don't even live in , to over charging us for massive amounts of electricity used when we asked them for help to find why our usage was so high , which they agreed to come to our house and find the problem then refused to do this after agreeing, we raised a complaint through the ombudsman about their behaviour who found british gas were doing things wrongly and told the company to apologise and gime £20 for my troubles . this latest episode is driving us both insane with stress and grief , while we were going through a very major personal problem . where my partner was abused as a child we were driving back and forward to the high court as my partner pressed charges for abuse , early in the year I informed british gas not to take more than £60 per month from my bank , and also made calls to them which they agreed during the trial for my partner , british gas went into our bank took over £90 knowingly without our permission on 3 occasions . now we don't have loads of money and the extra they took from our bank put a high court trial at risk , because we needed the money they took from our bank for fuel to go to the court trial . .. the man charged was sentenced to 9 years in jail . but british gas did not return the money to our bank except 1 payment when there were 3 occasions they took it from us .. we had the ombudsman deal with a previous complaint with the same company and they tried to hide the actions by saying it was part of a previous complaint , and they would not deal with it , now we cannot trust them to go near our bank have been forced to stop their acess to our bank . now they are trying to threaten us bully us and ignore the fact they took the extra money from our bank .. were looking for help or advice on how to deal with this company please ... many thanks in advance / mike and Sandra