Hi all, I'm giving myself brain ache with this so I hope someone can help me out? Long (looooooooooong!) story short, my Aunt leased a retirement bungalow in 2011 from a company called Anchor. She paid a monthly service charge which went up every year. Sadly she passed away in June 2016, but the property only sold a few months ago. When my Mum, as the co-executor with her [utterly useless] brother, got the Statement of Account from the solicitor (who has NOT acted on her behalf in any way, shape or form) we noticed they'd paid Anchor almost £8,500.00 for a "Sinking Fund". We'd never heard of one of these so have been asking the solicitor what it was for. We received a letter from Anchor, via the solicitor, stating that they take this charge when the tenant sells the property. They included a lease from 1996. Yes, you read that right, 1996! It was not signed by my Aunt. Because she didn't buy the bungalow until 15 years later. We wrote directly to Anchor asking for the correct copy of the lease, including my Aunt's signature. Well, today we got what I grudgingly refer to as a response, which is to say they just doubled-down on what they'd already sent via the solicitor. *Le sigh*. Now, from the research I've done I believe a company like Anchor can charge either a Service Charge OR a Sinking Fund, but not both. Is this right? I mean, even if a Sinking Fund was set up in addition, surely you'd pay it whilst living in the property, not after you sell it? You'd not benefit otherwise. Not that my Aunt benefited anyway; she had numerous issues with the bungalow, including an ill fitting front door, damp and consequent mould issues to name but three and Anchor never addressed these problems. She ended up paying out of her own money to get them fixed! I read this article today: https://www.leaseholdknowledge.com/cherry-trees It's interesting because this is also Anchor and in this instance the people did not pay a service charge. So it seems to me it's a one-rule-for-one situation. It's clear that, since they've already got the money thanks to the completely incompetent solicitor, they're not going to send the requested information, I mean why would they? So the next step is to get Mum's solicitor involved, but I'd like to know if I'm fighting a lost cause here. Does anyone have any experience with these funds at all? I'd appreciate any info. Thanks in advance, Fen.

Assuming they can't collect what happens to the Bailiff fees? I'm talking about the new regulations.

Thanks for all contributions on here, I am about to undertake the process of claiming back mis-sold PPI from my egg credit card. When writing to Egg for SAR who do I make the £10 cheque to?! And is the letter and address below still OK? Customer Relations Office Egg PO Box 9366, Derby, DE99 3AL SUBJECT ACCESS REQUEST UNDER THE DATA PROTECTION ACT Egg card reference: XXXX XXXX XXXX XXXX YOUR NAME HERE D.O.B DATE OF BIRTH HERE Dear Sir/ Madam Please supply me with a copy of all information your company hold on me regarding the Egg credit card account as above opened in my name including a list of payments to and from the account. Under the Data Protection Act 1984 and 1998, and including the right of subject access under these acts, I hereby request that you supply me with any and all historical data in your possession which relates to me and I am entitled to under section 7(1) of the Act. If you store any of the older records on microfiche, please be aware that the Information Commissioner deems this to be a relevant filing system under the Act. As such, any microfiche data must be sent to me in fully legible and comprehensible form. Additionally, where there has been any event in my account history over this period which has required manual intervention by any member of your staff, or any other person, I require disclosure of any indication or notes which have either caused or resulted in that manual intervention, or other evidence of that manual intervention in relation to my business with you. If you are unable to supply this data because there has been no such manual intervention, then please be so kind as to confirm this in your response. I enclose the statutory maximum fee of £10. You have 40 days in which to comply. Furthermore, if I discover that you have levied disproportionate penalties against me or collected monies to which you were not entitled, then I shall be reclaiming them and also the enclosed £10 Data Protection Act subject access request fee. Yours sincerely Thanks in advance.