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Found 620 results

  1. Hi, Sorry but this is my first time doing this so bare with me. I work for a catering company in which I load and unload stuff everytime with my own personal car. There is one sign that mentions of a 30 min loading time and there is also a parking sign in the exact same area. On the Parking sign it mentions that you can park up to 1 hour. I have been given a ticket by ParkDirectUK within the period of 10 minutes so this does not make any sense to me. At the time I was loading and unloading taking things to and from the car. I think I have been provided this ticket unfairly and I think it is ridiculous, I also spoke to another person who works within the same units me saying that he had also been provided a ticket 7 days ago for the exact same thing. I will provide pictures which I hope will give you a better understanding. If you need anymore information please let me know. Should I pay? Should I ignore it? Should I contest it? Any help would be appreciated. Regards, Ridoftickets
  2. Hi,I'm new here. Without mentioning names, I bought car for 5.5k. described as"drives like new", immaculate condition" etc. Within 28days, red EML light come on, had it locally diagnosed as issue with electronic throttle and exhaust pipe seized shut. I immediately notified the trader, who largely ignored me. I consulted mechanics and was told the serious fault and I better be off rejecting it, under CRA 2015. I had written the dealer (independent garage) quoting my reasons to reject the car, gave them two weeks to issue refund, meanwhile I am without a car. They fobbed me off again, did not collect car,did not diagnose nothing. So after two weeks, I sent letter before action via email and recorded delivery. They called back asking me to take the car to nearest garage and if reasonable they'd pay. I did not agree reasonable part however I had to tow the car to another reputable garage for further diagnosis and quote. It came to 900+. After 5 days of issuing the quote, they came back saying too expensive and I should bear all costing to take car to them and they will fix it(towing would cost around 500). I obviously rejected and went ahead with repairs, now asking them to pay the bill or there is a Small claims on their way. Before you comment, please note following reasons I also rejected,apart from the cost of towing, which they asked me to pay. 1) they sold car with the main warranty provider, I did not get the document but all of their cars had their branding all over (approved dealer, 6m warranty) but I found out they lied. I had various dealings with the warranty company, who sent their staff to REMOVE all their branding trafer fraudulently was using. I have confirmation of this . 2) Autotrader reviews - I naively trusted the reviews, more than 50 ,nearly all 5*. Upon my issues, I went through one by one, and realised they are suspicious. After lengthy dealings with AT, they were found that 46 of those(including dealers responses to those great reviews) were fraudulent. Based upon the fact that they left me with no car for a month, lied to me about everything as stated above I could not be expected to trust them to repair anything to the required standard. (They must have cleared all fault codes prior to selling the car!) There are other matters that I cannot comment on due to legal reasons too. My question is : has anyone been in rotelt similar situation and any tips before small claims? TIA
  3. Had 250ltr of our hot water tank leak through the ceiling recently. There was a little damage there before (shower leaked a few years ago) but it was too much hassle to fix. Now the damage is much much worse. The insurance are paying for the flooring but are refusing to pay for the ceiling saying I've not experienced any financial loss because it was damaged already? Is this normal? Surely its like saying you can't have a new carpet if its wrecked because there was a fag burn on one corner?
  4. Hey. Newbie here.. Okay, Sorry this might be a long one as I don't want to miss anything out! So over the 26 years ive been alive I have got myself in a pickle; default city to be honest, mostly low-level everything combined is under 8k. I have just got a lump sum of money to pay off my debts to help recover my credit score so I can one day buy a house. Now checking my credit score I started going through one by one going to pay them off, I got to Lloyds and they have sold my 3 debts to two companies ( 1 is Credit Security LTD and 2 is Robbins way ), I have had these loans outstanding for 3 years or so and they have never contacted me ( got 2 letters from credit security but nothing from robins way ) i only found this out ringing up Lloyds, the default shows up on my credit file from Lloyds and that's it. Do I contact these people or not? I can't remove the Default either way so what should I do? and if I don't do anything that can happen, the amounts of these are £1525. £870.00 & £1800. This is where my second question comes in, my old phone contracts ( yes I was stupid ) have been sold to Lowell, now I never ever saw them as a threatening as they would send letter after letter and that's it nothing came of it for a few years ( back from 2014 2016 2017), stupidly when I decided to set up a DMP a year ago it classed as I made contact with them ( so resets the 6 year time frame ), now they have now left 3 defaults on my credit file, why is it under THEIR name and not orange etc like the Lloyds? I paid them £50.00 today and going to call up to pay a payment plan, I do have enough money to pay them all off today but is it worth it or just paying per month and keep some money aside? (it's 2400 altogether), now reflecting back on that should I of paid them or just ignore them as it would have got written off? Why have THEY put the default on my account instead of the business itself and not the other company that's taken over my Lloyds account? Why is my Credit file showing nothing of these other debt companies, if it is not on your credit report does it really matter? Sorry, I'm a little bit of a newbie at this! I know when default goes on your credit file it stays there for 6 years and there is nothing I can do about that.. right?
  5. I am currently in a similar situation and wondered if you can give me a bit of advice. https://www.consumeractiongroup.co.uk/forum/showthread.php?472364-Advice-needed-Claims-management-company-court-case&p=5087639#post5087639 Like you i accepted a hire vehicle after a non fault accident and told auxillis/principia that i was not in a financial position to pay for a hire car myself upfront. I don't consider myself to be in a financial position despite savings accounts, as the savings are for a purpose and i didn't think that it was reasonable for me to go into my savings to foot the bill for a hire car, with no idea what the cost would be/when i would be reimbursed. Principia are still having issues claiming back the hire car charges from the defendants insurers and i am at the stage where i need to provide bank statements. If you don't mind me asking, how has it gone for you in terms of having savings in the bank? I can justify the reasons why i have sums of money in various bank accounts (saving for a wedding etc), but do they take this on board when you submit all of your financial details to them? Any advice is much appreciated as i am stressed the death!!
  6. Hello All , I have a an issue I was hoping you can advise me on ,I work in security and have been on same site for over 15 years and we have 6 security personnel and for the last 7 years I have been working nights. I am the night Supervisor and my shift pattern was 6 nights on and 3 nights off rolling roster and my opposite did 6 days on and 3 days off rolling roster , the other guards did a 3days/3nights and the 3 off. On March 2018 the building management changed and so did the security company and we got a "security manager" as well. The new building manager wanted a small change which did not really affect me ,which was that they wanted a permanant front of house guard monday to friday and the rest they did not care about. So we changed to suit them , the day supervisor did monday to friday days ,I changed to a thursday to monday 5 night shifts so no weekends as i wanted to keep my nights. Fast forward to today and the security manager wants to change the shift patterns for me ,he wants me to go an a rolling roster of days and nights which i do not want to do. Some pertinent info is that I actually never signed the contract the new company made for us and I think if he made me change shifts I would lose my supervisor position and associated pay. Also since the new security manager came 3 of the old guards have left and only 2 of us old guards remain , he has got his own people in now. My old contract from old company ,I have actually lost it so no idea what it states to be honest. I am not in any union.what are my options here ? PS I have not disclosed this to the company but one of the reasons I work nights is my son has kidney failure and is on the transplant list and I take him to hospital often and look after during the day. Thanks in advance for advice. Regards, Sengo
  7. OFCOM have upheld a case against Channel 5 regarding the TV series Can't pay, we'll take it away. This case starts at page 41 of the OFCOM bulletin http://tinyurl.com/ycwlnaev In this case it would appear that although consent was given, OFCOM found that there was no 'Informed Consent' meaning that the complainant had not been given sufficient information to make a concious decision.
  8. The following is an extract of the news report published in the Guardian: https://www.theguardian.com/media/2018/feb/22/couple-filmed-evicted-channel-5-tv-show-win-damages-high-court
  9. This is the second case from the OFCOM bulletin and starts at page 78 http://tinyurl.com/ycwlnaev This case is (in my opinion) more serious than case 1 in that NO consent was obtained. Also it has disclosed that the Body Worn Cameras transmitted live audio/video to the film crew. The BWC were supplied by the production company so all copyright material belonged to Channel 5 rather than DCBL.
  10. Hi all Got myself in a mountain of unsecured debt so much as to a point now i cant afford the repayments. I'm resigned to a debt management plan as all the debts have been accrued over the past few years. Loans and Credit Cards are all currently up to date with no missed payments but that is going to have to give shortly as I'm close to breaking point. Been reading a bit on here and think im going to attempt either a self managed dmp or perhaps a charity one. Question is though how to start it? I do have a reasonable amount of disposable income so wouldnt just be making token payments but from reading other threads I know a dmp trashes my credit file so ideally want creditors to default my account as opposed to marking it as on an arrangement to pay with the credit reference agencies as then this in the long term will tidy up the credit file sooner for future mortgage changes etc. Has anyone got any experience in this. I kind of think I could stop all payments and wait to see what they throw at me in the hope i get a default and once defaulted put the offers to them or do i write to them telling them im struggling and set up the dmp and hope i get defaulted instead of the arrangement to pay. Thanks for reading
  11. Hello everyone. I'm seeking guidance on an invoice attached to my windscreen on 13/08/2018. I failed to display so ended up coming here for that mistake. I have not made any contact and I have already filled in the following. 1 The date of infringement? 13/08/2018 2 Have you yet appealed to the parking company yet? [Y/N?] No If you haven't appealed yet - ,......... have you received a Notice To Keeper? (NTK) [must be received by you between 29-56 days] what date is on it Did the NTK provide photographic evidence? No NTK received yet 3 Did the NTK mention Schedule 4 of the Protection of Freedoms Act 2012 (PoFA) [Y/N?] 4 If you appealed after receiving the NTK, did the parking company give you any information regarding the further appeals process? [it is well known that parking companies will reject any appeal whatever the circumstances] 5 Who is the parking company? AS PARKING LTD 6. where exactly [Carpark name and town] did you park? BLUFF INN, Hayle, Cornwall PCN1_P&D6.compressed.pdf
  12. I am arguing with Parking Eye over my stay in a hotel car park back in July. I paid £5 for up to five hours parking, not knowing that I could have given my registration number to the receptionist and parked for nothing, as I was using hotel facilities. I was meeting some colleagues for afternoon tea. I stayed for 2 hours 36 minutes. I got a Parking Charge Notice telling me I'd overstayed, miraculously found my ticket, and then noted that the machine had only printed £4.50 - I have no idea why, as I most definitely put in five pound coins, but of course, there's no way of proving this. I appealed, Parking Eye rejected that, I appealed via POPLA, having received a letter from the hotel to send to them confirming that I had been using hotel facilities and that I was, therefore, entitled to complimentary parking. The assessor stated that whilst I had provided evidence that I'd been using the hotel, she'd not seen any evidence that I was entitled to park for nothing, but really, that's exactly what the hotel's letter stated! Unfortunately, a couple of days after receiving this rejection of my appeal, my husband fell seriously ill, and strangely, the PCN moved down my list of priorities. I got a "Letter before Court Action" from Parking Eye dated 31 October, quoting the Barry Beavis judgement to me, which I have no doubt is to try and terrify me into coughing up without delay, but I really don't want to unless I have absolutely no choice I've drafted a letter to them, continuing to point out that I was entitled to park for free regardless of how much I did or didn't put into the ticket machine. What tends to happen with this lot? Am I right to continue to argue my case? The hotel have tried, without success, to persuade them to withdraw the charge. Thanking you all in advance for any help.
  13. Hello all. I am hoping that I can receive some useful advice from some of you on this forum, and I thank you in advance for any assistance you can provide. I have recently been sent a PCN for parking in a pub car park. The letter states that I had been sent the PCN because "Whole Period of Parking Not Paid For" to which I was confused, as I had purchased a ticket to cover my stay whilst eating at the pub. I appealed the PCN (issued by Premier Park) via their online facility stating that I had paid for parking and that I believed I had paid for two hours duration. My appeal was subsequently rejected, and Premier Park now stated that the reason I was being charged was because I had not paid sufficient costs to cover the period of my stay; I had only paid for one hours parking not two as I thought, and therefore had overstayed my time by 21 minutes. Understandably, I am annoyed but essentially, it was my error, I should have checked the time paid for on my ticket but I was in a rush as late for the occasion. However, Premier Park had also made an error sending out the first letter stating that I had not paid at all. I have contacted the pub that I stayed at (The Railway Tavern in East Grinstead) to ask if they can help on my behalf as Premier Park must be operating on the pubs behalf, but they are not exactly forthcoming in intervening. Also of interest, the address shown on the letter for where I became liable for a PCN is not quite the same as the car park where I incurred the PCN. If one types in the address on the letter, it indicates a car park in a different area on the other side of the road, some 400 yards from where I stayed. Where do I stand on this, do I pay them or can I ignore the letter even though accidentally I had not paid the full amount? Additional Information 1 Date of the infringement: 23rd October 2018 2 Date on the NTK: 30th October 2018 3 Date received: Not sure, 1st or 2nd November 4 Does the NTK mention schedule 4 of The Protections of Freedoms Act 2012? YES 5 Is there any photographic evidence of the event? YES 6 Have you appealed? YES, but I don’t have a copy at present. Have you had a response? YES. 7 Who is the parking company? Premier Park 8. Where exactly: Railway Approach Car Park, East Grinstead, RH19 1EP For either option, does it say which appeals body they operate under. Yes, they operate under the BPA Here is a copy of Premier Parks response to my online appeal: Dear Mr **** Thank you for your appeal against the above Parking Charge Notice (PCN). We have carefully considered your appeal, however on this occasion the appeal has been rejected for the following reason; Your vehicle overstayed your paid parking period by 21 minutes You have now reached the end of our internal appeals procedure and therefore you now have two options; You can pay the total amount due as shown above via the following payment options; Call us on: 01302 513232 Pay online: Send a postal order: Premier Park Ltd, PO Box 624, Exeter, EX1 9JG You can appeal to an Independent Appeals Service, POPLA (Parking on Private Land Appeals) using the POPLA reference code provided above. Please note, should you decide to appeal to POPLA and your appeal is subsequently rejected or you withdraw your appeal, the option to pay a discounted amount will no longer be available and the full amount of the PCN will become due. If you decide to appeal to POPLA, you will need to visit their website, where further details of how to appeal (either online or by downloading the relevant forms) can be found. If you are unable to access their website, please call us for further information on how to obtain the forms. Please ensure your POPLA Reference Number, as noted above, is quoted on all correspondence to POPLA. You have 28 days from the date of this letter to submit an appeal to POPLA. If you appeal to POPLA we will suspend recovery activity on the PCN and the charge will not increase until the appeal has been determined. By law we are also required to inform you that Ombudsman Services provides an alternative dispute resolution service that would be competent to deal with your appeal. However, we have not chosen to participate in their alternative dispute resolution service. As such should you wish to appeal then you must do so to POPLA, as explained above. If you do not make payment or submit an appeal to POPLA within the relevant timeframe, the outstanding PCN may be passed to our appointed debt collection agency for further action. All costs associated with this process will be added to the amount outstanding. IMPORTANT INFORMATION Unless any additional relevant information or facts are provided, Premier Park Ltd considers this to be their final decision regarding this appeal. Please note that all payments are subject to a 50p administration charge. This message was sent from an unmonitored e-mail address. Please do not reply to this message. GDPR – to view how we use and process your data and your rights, including how to object or restrict such use, please see our privacy policy available online at
  14. Please can I have some advice please? My daughter, unfortunately has had some laminate flooring fitted yesterday by Pay weekly carpets. The carpets was supposed to be identical to the laminate upstairs. My daughter was at work and I went to the house to let them in. That morning they had tried to cancel saying the wrong laminate had been delivered and would she have another colour, she refused and they suddenly had the 'right' laminate. The laminate is nothing like the quality that she ordered and is 7mm instead of 8 mm. She has paid part of the cost so far. The company are insisting that the laminate they fitted is of the same quality as she ordered, even though the packaging that they left says different. She is paying for a poorer quality laminate to the one that she ordered. What are her rights if any?
  15. I was in a relationship with a man who was both physically and emotionally abusive. He had used my bank account to commit fraud and HSBC held me liable for the debt from the fraud which is £9,566. I managed to find another place to move to and made sure I was virtually untraceable on social media and the internet. I never told the police about the abuse at the time for fear of him being arrested then released and onto me. However I did report the fraud to the police through Action Fraud and they replied a few months later saying that they cannot follow up on it as there is not enough evidence. Now HSBC are harassing me to pay back the debt, I'm a 22 year old student who cannot pay back such a large amount. Although I am terrified of him I tried to locate him so the police can find him yet he is nowhere to be found and I believe now that he had been using a fake identity whilst with me. HSBC have been immensely unhelpful, I have gone back and forth into branches and made numerous phone calls which have all been useless and I cannot take out debt relief management plans or file for bankruptcy because the debt is from fraud. They also filed a CIFAS flag marker against my name so I have to use an online bank now and will not be able to get jobs in many sectors when I finish uni, for 6 years. I opened a case with the Financial Ombudsman which is taking a long time but have been studying hundreds of their decisions on similar cases and they never rule in the favour of the victim/consumer, so I am not confident. What do I do?
  16. Hi, I work in sales and my contract was amended some months ago to give me 1% commission on all combined sales above a target figure. The target was designed to be easily achievable as my base salary was lower than I'd liked and I was effectively doing two jobs - both sales and IT. The commission became due so I requested it twice via email (no response) I then raised it again via telephone. I got sat down in a meeting with my manager and the finance guy, they tried to tell me it was not payable for several months longer and also that the company didn't have the money.. After numerous emails they said OK we will pay you x amount as soon as you agree, x being about 50% less than I was expecting! They are working out sales AFTER deducting tax, postage etc. they are saying that tax does not go to them, it goes to HMRC so it isn't considered part of a sales figure. My contract does not say whether sales are GROSS or NET, from several verbal discussions before I signed, I was under the impression sales were GROSS. The figure they suggest pays me approx. what I could get for doing the sales job elsewhere.. nothing more.. I also have effectively been on call and spent many extra unpaid hours.. I am sticking out for the full amount I think I'm owed and have given them 2 weeks to pay it - am I in the right? Thanks in advance.
  17. Hello, sorry if this isn't the right place to post this. I am pay Grade 1 and am currently being made to do pay Grade 2 work and was wondering if this is legal or allowed? The work I am carrying out will take between 4-11 days I am an administrator and am currently doing the work of an assessor in another department because "needs of the business". My contract doesn't state anything about the fact I may be required to do different pay grade work if the needs of the business requires it, it just mentions doing work depending on the needs of the business, the pay is not mentioned but I took this as work I am qualified to do and within the same pay grade. Other administrators are also doing Debt Response work which is a higher pay grade too and I feel us admins are having the pee took out of us because we are the lowest paid in the company. If this isn't allowed, can anyone direct me to any literature. Thanks
  18. Armed forces pay award 2018 - extra payments for personnel that left the armed forces after 1 April 2018 READ MORE HERE: https://www.gov.uk/government/news/armed-forces-pay-award-2018-extra-payments-for-personnel-that-left-the-armed-forces-after-1-april-2018
  19. I'm asking about holiday pay for my wife. She has a zero hours contract and today she has shown me her contract. The job was given to her by a friend. She was told the hourly rate was X amount (by the friend). The contract say the hourly rate is X amount (what she thought it was) but this also includes any holiday entitlement (12.07% of the hourly wage she is getting an hour). So if she has a week off she does not get paid anything for that week. She is working 40 hours a week and this oversight is costing her £5000 a year. She expects to be there for the best part of a year to complete a specific job. How does she resolve this? She wants this private company to offer her a permanent contract but i think if she raises questions she will not get this offer. She has been there for 14 weeks so far. I know "rolled up" contracts are illegal (according to the .gov.uk website). I look forward to any help.
  20. So far I have had several successes with Wageday Advance, Lending Stream and MyJar, and I still have several ongoing complaints with other pdl companies. With regards to Pounds till pay day, having read through a lot of the other threads its seems that as they were not based in the UK when I originally got loans from them then its quite unlikely to get a resolve. However, they have not even responded to my complaint, despite following their complaints policy. They have totally blanked me. My question is now that the 8 weeks is here, can I complain to the ombudsman based on this? that they have failed even to respond to my complaint. Its was sent after they became UK registered and therefore having to abide by the regulations. I know the FO problably will not look into my complaint re: loans, surely now they should follow their complaints procedure? Any advice before I attempt to go to the FO gladly received.
  21. My vehicle was being impounded by the high court enforcement because of an unpaid contravention 34J Being in a bus lane. This was issued on 11/05/2017 and my vehicle was being impounded by Equita on 18/07/2018. Luckily I arrived to my car on time and after discussing with the officer I said I do not recall or ever heard of receiving a fine for being in a bus lane and if I did, I would always pay within 2 weeks. He checked the system and said 7 letters were sent over the period of 1 year, however I received NO letters! I am sure the address is correct where I am living, I trust everyone living in the house etc. I always receive all letters including the council, I have had PCN tickets from council before but for this particular fine nothing at all, how can this be? This forced me to pay £513 up front! The officer then giving all details needed and I was able to check the PCN online and now have the evidence of the contravention but no letters which is very strange! I will be calling council to see why letters haven't been sent but I can image they will just be saying "we have sent them" here is a video clip of the contravention that was not known to me until I caught the officer impounding my vehicle: vimeo.com/285471611 After viewing the footage I've accepted the contravention but not paying £513 as I have received no letters, what can I do about this and how could of this happened? I would be willing to go court if I fighting chance... do they not need to provide evidence for letters sent?! Plus can we not go in a bus lane to make a left turn? Thanks!
  22. Hello all, I've received a PCN through the post from Excel Parking, here's a brief explanation. My car parked in an area it had not parked in before and was not familiar with any of the parking. This was simply to pick up a takeaway. My car was advised by the takeaway that there was parking behind that is free after 6pm. So my car went after 6pm, only saw one car park behind and parked there for just over 20 mins. I (the keeper) have received a PCN from Excel Parking. Once this was received I had a look online and it seems they have been rather sneaky in this area. It looks like there's another car park behind the one I parked in that is not very noticable, and according to their website this is the one free after 6pm. So, my car being a newbie here and not knowing the area assumed the car park immediately behind the takeaway was the one free after 6. I bet this has caught a lot of people out. I appealed online, but have had a letter of rejection. They state in the letter about the signs at the car park being clear, and say they issued the charge correctly. Is it worth pursuing? as it was a case of mistaken car park and the car parked in the wrong one.. would my car have a leg to stand on? Also notice the letter says if I appeal again through IAS the reduced charge offered will no longer apply. Should I pay the £60 (reduced) now, or appeal.. is there ANY chance I would get a successful appeal? Has anyone ever won against Excel parking?
  23. Evening All, First of all I'd really like to thank you all for viewing my post and secondly I'd very much appreciate any advice you might be able to offer. Location: New Gun Wharf, Gun Makers Lane, London E3 PPM Parking Sign is Attached Letter from Gladstones is also Attached Approx location of my car at the tie is also attached On the 23rd December 2017 I went to visit a friend who lives in a private block of apartments. To enter his block, you first turn off the main road Old Ford Road (which leads onto a small cobbled road (this is Gun Makers Lane which is double yellow lined and leads onto a park), once on this road and about 20 metres in there is another left turn you can make onto a brick paved area which serves as a communal area for the the residents of the apartments . It's worth noting, that this area has retractable bollards to enter, but they are always down for vehicle access. There are always cars here but it is also worth noting that the block has underground parking for residents. (Its all very transparent if you google the location and do street view) I wasn't really long at all, however on my return I discovered a parking ticket from Parking and Property Management Ltd. It was dark and I really didn't bother to look for sign posts which outlined the conditions of parking there. I shoved the ticket down the side of my car door and forgot about it. Almost 7 months later I have received a 'LETTER BEFORE CLAIM' from Gladstones Solicitors, this letter is dated 17th July. Aside from this notice, I do not remember receiving any other correspondence from these people. I have trawled through my car and all my post again just to make sure and cannot find anything nor can I find the actual ticket They are asking for a payment of £160 or they threatening to take legal action. I have had previous experience with UK Parking Control and DRP in the past and have learned to just ignore these types of crooks, but on this occasion I'm not quite so confident given how many people I've seen go to court with PPM and Gladstones. I am a fair driver and generally do not get tickets, and on the occasions I do I pay them if its fair and legit. So guys on this occasion where do you think I stand with contesting the ticket? Really look forward to any advice and thank you all in advance for you help multipage PDF version of docs are now attached without refs PPM Sign, Gladstones Letter, My Location v2.pdf
  24. My Son agreed to do some work for a customer to install and improve their bathroom. The customer agreed to pay half of the fitting charge then the rest on completion. Customer paid for all materials and ordered her own bathroom furniture. Prior to her ordering this my son made her aware that in order to install a shower into the available space she would have to have a sliding door on the shower cubicle. We got to the last day of fitting and noticed she has bought a hinged shower door which will not fit. I offered to complete the work on Friday and messaged her to arrange this and requested that she guarantee to pay the remainder of fitting charge on completion the same day. She messaged back saying she would NOT guarantee this as she felt there was a lot to finish. She then sent me an email quoting Consumer Regulations (2013) stating that I am obliged to provide pre-contract information and a cooling off period of 14 days. She states that she is now choosing to invoke this and has 1 year and 14 days. We had a verbal contract and she has now stated she wishes to cancel my services and I am not to return to their property. I have completed 95% of this work and I am owed £860.25 for this. Customer has stated that they will get another independent tradesman to value the work done to date and will pay what they tell her or request a refund - in reasonable time. This has left me unable to pay sub contractor for electricity work and myself unable to pay my own bills etc. Can anyone give me advice on my next step? By the way the customer was over the moon with the work done to date, however, her Father turned up at the property 2 days ago and told me to go off home. I picked up my tools and left saying I would speak to my customer to arrange to finish the work.
  25. Good Afternoon All, Just wonder if I have this all wrong ?! I appealled a TFL PCN, Appeal was rejected and the rejection letter stated I had 21 days to pay at reduced rate of £65 from the date of the letter of rejection which was 11th June 2018. ...' if you pay the penalty charge within 21 days from the date of this letter you may pay the discounted amount as full and final settlement...' I calculated from the 11th 21 days I could pay by the 2nd July at the very latest? I went to pay the fine today and it has increased to £130 ! Have I miscalculated the dates/wording? surely the 1st falls within 21 days from the 11th July? As it is a Sunday and no one is available at TFL to talk to I thought I should pay it and hope they can refund as if I didnt pay then tomorrow am sure they would say I missed the 21 days...am now more than broke.. Am I right to think I had until 2nd to pay or have I misinterpreted the letter? Many thanks
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