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My OH's elderly parents have Home Insurance policy with RSA through Lloyds bank. In July 2015 one of their patio doors glass shattered and had to be replaced. They submitted a claim and glass was eventually replaced (3 weeks) by Evander Glazing, who assumed it was due to direct sunlight / heat. Whilst replacing it the glass shattered again therefore replaced on 2nd attempt. Today the same glass shattered again. My question is, would the replacement glass be under any sort of guarantee? Thank-you
In short The doors were fitted two years ago and they have developed a leak in both doors. Rain water entering through the seal on the outside and through the internal beading onto my floor. All the drain holes are clear and unobstructed, free of dirt etc. I complained to the store I bought them from and they sent the same guy that fitted them originally to repair the said leak. He decided that by drilling further holes in the upvc door to allow the water to drain out would solve the problem. I asked him to stop the water getting in is surely the better way. Then fill it with mastic he cried! Dont think thats the answer, said I. This was four weeks ago and I have phoned the store several times, "we will be in touch" but no one has. There is a five year guarantee/warranty on the doors. What are my options, do I agree to the drilling holes/mastic options or am I entitled to ask for the seals to be replaced? Thanks in advance Brian