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Found 10 results

  1. Just a quick one. Could any advise where we stand if a telecoms company has been repeatedly overcharging us for time spent on the phone invoiced for 156 hours only been on the phone 26 hours we have proof as we have a call tracker. Checked previous 4 months bills and they are all incorrect. The telecoms provider is not bothered said we should have checked bills before. We have contacted the ombudsman and as we have more than 10 employees they can not do anything. We have been advised to take it to the same claims court. Just wondering what peoples vi
  2. Hi guys, I received my last water bill a while ago and it's double what the previous bill was. I'm having problems understanding what's going because there have been no major changes to the house. They had been sending people round to access the meter in our front garden which they have never done before. It was a rather bizarre incident. These guys showed up and asked who they should write to at this address and I explained that we were already with Thameswater and I didn't understand what's going on. I don't know if we're getting
  3. Hello. First time using this website, so please forgive me if I will fail to follow any rules you might have. So long story short is as follows (I will try to cut it down as much as I can, will skip most of the dates as well). Signed up for Pay Monthly with Vodafone in April 2014. Spotify Premium (online music service, not managed by Vodafone) was supposed to be included in my subscription plan FREE of charge. After a couple of months I've noticed that my bill is £10 too large (FYI - that is the exact price for Spotify Premium). Thought that there might have been a mistake and
  4. More than a million pre-payment gas customers have been overcharged because their meters are faulty, the industry has admitted. About 1.5 million meters have not been working properly since they were installed, some as long ago as 2007. The affected meters were set up incorrectly, meaning they miscalculate the price of gas and overcharge customers. Energy suppliers are contacting customers with the faulty meter settings to arrange a refund http://www.bbc.co.uk/news/business-30214471
  5. I had aquired last November a SIMO deal for £8 which was being advertised as £0 per month for 12 months. I still have all the documentation stating this. However, this month (also being the first month I won't be paying for my other contract as it's been settled), my balance online is showing as £12.18 and that the SIMO contract was renewed on the 26/05/2014 which co-incidentally was the day I also used the PAC code to get my other phone number with them ported over to Vodafone. Absolutely shocked that if I hadn't checked that they would have charged me £12.18. Shame it's as late or
  6. I pinched the tyre on my car over the weekend and needed it replaced. It was a 'Goodyear Efficient Grip Performance' priced at £74.50 on the Kwik Fit website, including full fitting, valve, balance and disposal of old tyre. I was working all weekend, so my brother offered to take the tyre up to Kwik Fit and get it changed, he pays and I pay him. I've just seen the bill, they charged £111.50 for the tyre, balance, valve and disposal?!?!?! I've checked the code of the tyre on the invoice (GO205/55V16EFPER) and I'm sure it's the right one. How on earth can this be right?
  7. I've been self-employed since 1 October 2011 until now as a sole trader. I run a small business from home and I’m on small earnings… not enough to be paying tax yet. When I completed my online self-assessment for 2011-2012, an outstanding amount of unpaid tax was flagged up from the year 2009-2010 (when I wasn’t self-employed, but on incapacity benefit and not working in any capacity), so I’m at a loss. I’ve had a think and there are 2 possible situations that could have caused this amount to occur, but I don’t know which for sure or if at all. SITUATION 1 With the online self-as
  8. Hi Forum, I am new here, so I hope someone can help. Back in June 2011, my mobile phone contract with t-mobile was coming to end, and I was keen on getting the best deal for Samsung Galaxy S2. The best deal was with "Three", so I decided to order the phone and contract for 24 months online, and all went well. In the meantime, I contacted t-mobile and asked to terminate my contract. And as you may know, they throw a big offer that was better than the "Three" offer. Having been happy with t-mobile, I decided to cancel my order with Three. I received the phone from Th
  9. My son has a vodafone mobile on contract with a monthly call limit. He has been keeping within his limit by calling his girlfriend's landline. She then immediately calls him back so that she pays for the calls. However, he has just discovered that he is apparently being charged for these calls - over £200 (his is a 17 year old schoolboy). Is it possible that the Vodafone line has remained open after he has pushed the 'end call' button on his phone, so that an incoming call from the number he has just called is read as a continuation of the original outgoing one? It's the only explanation
  10. Hi, this is a small but irksome niggle I've been trying to sort since October last year. I parked at Paddington Train Station in an APCOA managed car park. When I tried to buy a ticket at the pay and display machine, it took forever then said "Transaction Timed Out". I spoke to a very reluctant attendant who said I must try a different machine and assured me I had not been charged as the machine didn't issue a ticket. So I walked to the other end of the car park, bought a ticket successfully and went belatedly on my way. Sure enough when I checked my bank statement there were two charges.
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