We are british, living in France, being diddled by a uk car hire company (trustpilot rating 0.5/5!) for a rental when we were in UK. Using a UK credit card.
We are using resolver.co.uk (which is good) as are the company. But it keeps going on, they keep charging semi-random amounts on the card which we have to get frozen and so on. It really has been a considerable amount of trouble by now.
We've got the "bill" down from £1450 to £85, so we are making progress. They are only claiming now for a valet charge which is baloney.
Can I use the uk small claims court procedure without having to attend? Should I? Is there some better alternative (like getting a hearing in France would be handy).
Is it correct the claim would have to be restricted to the £85 plus actual expenses, nothing for hassle and distress and time spent?