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I made a multi-stop booking with Opodo at 2250 on 10th August, paying by credit card. The stops are: Bristol - Cape Town Cape Town - Gaborone, Botswana (via Johannesburg) Gaborone, Botswana - Bristol (via Johannesburg) When I made the booking the screen said "Free cancellation within the next 1 hour", although there is no mention of this in the confirmation emails. I immediately realised that I'd booked the wrong airport in Botswana (we need to fly to Maun) so I tried to cancel the whole lot. But I couldn't do that online, I have to phone the office and it closes at 2000h(GMT). So I phoned at 0800 today, to be told that it was too late to cancel! I can get no refund at all. I asked about changing the booking to fly directly from Cape Town to Maun instead. Opodo cannot do that, because the flight goes via Johannesburg using two operators (British Airways and South African Airways). I asked about cancelling the flight to Gaborone even without refunds and making our own arrangements. Opodo cannot do that, they can only cancel EVERYTHING and we will lose all our money. I asked what would happen if we simply did not turn up for the flight to Gaborone and made our own arangements. Opodo told me that we will be a "no show" and KLM will cancel the flights from Johannesburg back to the UK. KLM have confirmed this. Help! What can we do?
I recently booked a series of interconnecting flights through Opodo. They were all with the same airline company. Opodo sent me an email confirming my booking (their email title 'Opodo flight booking confirmation') that listed my flight details and confirming the price. I subsequently booked hotels, rail travel and other sundries that would complete my trip, however not through Opodo. I then received an email from Opodo entitled 'Opodo flight booking unconfirmed'. It also lists my booking reference number and states that they are 'unable to provide me with a reason that the booking has failed'. I attempted to book new flights but surprisingly they are now four times the price. I have tried to contact Opodo via their internet complaint service and alas have had no reply. I have now had to book the only flights available (there are now no direct flights) and make new hotel/rail bookings at quite considerable cost. Can I take Opodo to the small claims court under the DSR as the price was agreed at the point of booking and as they state in their terms and conditions the contract becomes valid at the point of sale. If they advertise a flight at a price and then cannot provide it this cannot be right? Or are they the same as Autotrader ( - I had reason to complain after they advertised a car with features it did not have. I went to Trading Standards who ran a mile as there is so much legal red tape associated with them). Any help/advice appreciated (and yes I have learnt my lesson and won't be using them again!) Thanks