Search the Community
Showing results for tags 'openreach'.
DAY 46 I placed an order with my ISP to upgrade to fibre broadband on the 26th April and was told my go live date was the 6th of May. I'm still waiting for this to happen as of today the 11th JUNE. The problem is not with my ISP, who have been great, but with BT (Blocking Technology) and their creature Openreach (ClosedGrasp). They have been telling my ISP that there is a problem with a postcode "mismatch". I have been living in this address for almost 3 years and using the postcode for more than 18 months. I have been using broadband, paying Council
In a nutshell: Last September, we noticed that the cover of the external junction box on our house was missing (presumably blown down in the high winds we'd recently had.) My husband called our home phone provider, the Post Office, who asked various questions, such as whether it was affecting the line etc. He was very clear that it wasn't, but he was concerned about the wires being open to the elements. The P.O arranged for a BT Openreach engineer to come out. He arrived, looked at where the box is sited (under the eaves of our house, over our porch) and said a cherry picker would be nee
I'm with PlusNet (which I can't fault) but like most ISP's they have to use the useless, incompetent Openreach. To cut a long story short, an idiot engineer turned up to sort our line which had been cut somehow, he didn't use protective footwear and has made a mess of our light coloured carpets (I have photo evidence). Had to report it to PlusNet who passed it on to Openreach (for the purposes of this post I'll rename them OpenNumpties). That was a month ago - NOTHING from OpenNumpties. I've requested £50 to have the carpets cleaned due to their negligence. I now have to put this i
Hi, Anyone else had this happen to them? Am more than annoyed that they have just done this. This is what Ihave sent them, comments welcome. There must be some form of redress. thanks Doug Good Morning, I have noticed that the telephone line to my property (as below) has been removed by yourselves. Please confirm this. Can you also indicate why you failed to get my permission to do this and to trespass on my property without consent. The fact I am looking at broadband packages when my Virgin account ends is even a further annoyance. This