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Showing results for tags 'onthebeach'.
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I booked a holiday with onthebeach.co.uk in error due to the site not being user friendly. I did not know the booking had been made as the total cost (including credit card surcharge) was not included until I proceeded with the booking. It also initially showed the return flight being to Manchester and I had specified Liverpool Airport for travel. At no point did it say the booking had been confirmed, I therefore then booked the same holiday for a longer period, due to there not being much difference in price. I can cancel the hotel but as the flights are with Ryanair, they are non refundable (and they are the majority of the holiday cost). Please help. I only knew the booking had been made as I received a confirmation email, but I was not checking my emails whilst looking for holidays!
Hi, I have a holiday booked for in 3 weeks time. I booked through onthebeach.co.uk I booked one of their recommended hotels and also booked my flights through them. A friend of mine returned from there last week and told me it is full of cockroaches, it has broken steps which people has cut there feet open on, people are getting food posioning, the hotel does not have airconditioning but when I booked I was told there would be fans and now they are charging for these per day, there is sick everywhere, staff are rude, stray cats all over the resort, urine stained sheets and towels, dirty pool, the list is endless. I have juyst read some reviews on the internet and when booking they would good but now there are some awful ones on there which photos as evidence. I am having surgery next week and this holiday is supposed to be for me to relax and take it easy whilst I recover. But from how irty it is there now I will be at risk of infection and food posioning. I have called onthebeach to tell them the hotel is not as advertised and I would like to change hotels. The lady on the phone was very rude and said it will cost £150 per person to switch hotels and then the cost of the hotel on top!! Is there anything else I can do? I don't have much money and saved for this holiday for a very long time and was really looking forward to it. Thanks in advance