I have claimed against a property agent for return of my 'non refundable' holding deposit in the small claims court. After mediation, which has failed, I have understood that the agent has three things points that he will make:
1. that I knew it was a non-refundable deposit
2. that he took the property off the market and 'lost' potential clients
3. that when he subsequently let it he had to accept £20 a week less in rent.
My points against these are:
1. I paid the deposit by phone, he emailed the receipt which revealed it was non-refundable if I did not take up the tenancy, but r