Hi guys this is my first post, I took a loan with Natwest in 2007 and was told when applying that I must take the PPI to get the loan. A year later I cancelled the PPI and made a complaint to RBS, it took them 12 weeks to investigate and they didn't uphold my complaint, they said that they couldn't locate the call records but as I had signed for the loan that meant I had signed for the PPI and was aware of it. At the time I had been having money problems which was a reason for me trying to get a refund of the payments at the time, Natwest eventually defaulted me in December 2008, I moved address shortly after and I have not made a payment since about September 2008. I received a letter from RBS in July this year saying that they would like to look into my original complaint again and asked if I could sign and return the form to confirm my new address, I called RBS and they confirmed my details by phone and I was told that I would receive a decision in a few weeks. I'd heard nothing for about 4 weeks until I received a text message from RBS-PPI on the 27th August which said "Dear Mr RacingRandom Re PPI ref: *****. We confirm your payment has been made by cheque. Please allow 10 working days for receipt" I hadn't received any letter or form to sign to accept an offer from RBS, just this text message. On Friday I received an offer letter from them dated the 20th August, nine days before I received the text message, in it they make the offer which I am happy with but as you probably know they state that any funds will first be used to offset and the remainder to myself. The loan is still unpaid with a balance much higher that the refund for the PPI, the loan is showing on my credit file until the end of September and it hasn't been sold, I also have a Natwest overdraft unpaid for the same amount of time. So I am wondering if anyone has any experience or has heard of RBS not offsetting against an old debt, I'd love to receive a cheque and I could do with the money :smile: I was fully expecting any refund to be offset against the loan but the letter and the text message are conflicting. I also thought that any offer the bank makes has to be accepted by myself but I never received an offer just an outright decision, is this normal? Thanks in advance for any help guys.

Probably a simple one. On 07/07/2003 I took out a 2nd Welcome loan for £2451.90 (paid off some of an old loan with the new one) Loan: £2451.90 PPI: £780.70 (told my loan would be refused if I never took it, was not applicable to me as I was self employed) Total: £3232.60 APR: 45.1% Period: 36 Months Repayments: £151.50 In total I mate 19 payments of £151.50 then never paid anything after that as I got into real financial hardship, they charged me in total £450 for failed DD's, phone calls and visits to my home. I still owed them £3560 In 2008 I offered them a one time payment of £1200 in full and final settlement of the account and they accepted. Earlier this year I started a claim against them for miss selling of PPI. The short of it is they found in my favour to the tune of £2200 odd but at the end of the letter they said that I would not receive anything as the account was closed with an outstanding balance around the same amount as my PPI claim, essentially it would all be offset against that? What's your thoughts? Can I argue that having accepted my payment as a full and final settlement then I should be entitled to my PPI refund? Thanks