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The following letter is explanatory as it is disturbing: ---------------------------------- 24/07/2014 Ocado Employee Ocado Customer Service (sic.) The contents of this letter are important. A very serious breach of business conduct was enacted by one of the drivers employed by Ocado, and it is very clear they need to be terminated from their position immediately. Do not ignore this letter as we intend to fully and rigorously pursue this matter to its outcome. Unfortunately, instead of making amends, you have aggressively aggravated the situation by terminating my Smart
After having used Ocado for a long time, both for personal and business use, I joined their facebook page. I was shocked to find that during the bad weather at the end of last this year, employees were posting such things as "if you expect to have your groceries delivered, then we (the delivery drivers) expect you to clear your path." I and another customer pointed out that there are many reasons why this may not be possible eg old age or disability. I also objected to the tone and content of this post. The wife of one of the other drivers wrote that "disabled customers should sto